Job Opportunities API

About Us 1GLOBAL  is a technology-driven global mobile communications provider, delivering global connectivity solutions to enterprises and consumers. Powered by a best-in-class telecom platform – including its own owned and operated global mobile core network, fully fledged in-house developed eSIM technology, and an extensive portfolio of telecom licenses – 1GLOBAL operates as a fully regulated telecommunications provider across 40 countries worldwide. We serve many of the world’s leading banks, enterprises, and digital-first businesses, including neo-banks, global fast moving consumer goods companies, travel leaders, and payment service providers. Today, 1GLOBAL connects more than  70 million people and devices globally , enabling our customers to launch, scale, and innovate with confidence in the mobile ecosystem. 1GLOBAL is a profitable, fast-growing business. With full-year revenues in 2025 exceeding  US$200 million  and profits of over  US$25 million , we generate strong cash flows to fund our growth allowing us to continuously invest in infrastructure, platform innovation, and global expansion. Recent years have marked a defining phase in our journey, with major enterprise and mass-consumer client wins accelerating our evolution into a global mobile connectivity powerhouse, purpose-built to enable consumer brands to enter and succeed with their own  aspirations to offer telecommunications services to their clients. Founded in 2022 by experienced technology entrepreneurs, Hakan Koç and Pyrros Koussios, 1GLOBAL has rapidly emerged as a European technology leader shaping the future of global telecommunications . We operate as a fully regulated Mobile Virtual Network Operator (MVNO) in 12 countries and as a regulated telecom operator in an additional 28 markets. Headquartered in the Netherlands, with world-class R&D hubs in Lisbon, Berlin, and São Paulo, our team of close to  500 experts across 16 countries  is united by a single ambition: to redefine global mobile connectivity through technology, scale, and execution excellence. About the Team Become part of our dynamic, highly dedicated and multi-lingual team of Customer Service Agents! We provide telephone and online services support in German, Spanish, Polish, Dutch, French, and English to our business customers, from Monday to Friday. Currently, we're looking for a talented individual to join our French support team. Business Proficiency in English is also essential as it's our primary business language. We are open to hiring candidates in São Paulo. About the Role Acting as first-line support to our customers – aiming to solve their technical queries by phone and email; Tracking, collating and responding to customer issues within agreed timescales; Escalating and liaising with our Technical Support (TS) in Portugal for more complicated cases; Working closely with Service Account Managers to help develop, grow and retain customer accounts. Requirements About You Thorough working knowledge of Microsoft Office, ticketing systems and customer service procedures. Knowledge of supporting GSM - preferred. A professional telephone manner and call management skills. Outstanding written and verbal skills in French are required. Excellent written and verbal English skills – able to take technical information and translate it into easily understandable language for customers. Exceptional customer relationship management skills – including handling complaints effectively. Good teamwork, organizational and time management skills. Excellent analytical and problem-solving skills. Good attention to detail and the ability to understand and follow technical processes accurately. You may have gained this experience by working, for example, in Helpdesk, Customer Service or Call Centre roles; Mobile Handset support roles; the Telecoms sector: both GSM and VoIP. Availab