Customer Service Advisor
Employmentspecialists
| Company | Employmentspecialists |
| Category | Customer Support |
| Location | Colchester |
| Remote | — |
| Employment | Not stated |
| Level | Not stated |
| Salary | Not stated by the employer |
| First seen | 2 Aug 2026 (the employer did not state a posting date) |
| Last verified | 9 Aug 2026 |
| Source | The employer's own careers page (company_site) |
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Customer Service Advisor
An established, customer-focused Insurance business in the Colchester area is looking for a Customer Service Adviser to join their friendly,…..
Job Summary
Salary:
£25000 - £27000 per annum + bonus
Colchester, Essex
Job Type:
Permanent
Job Posted 20/06/26
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Customer Service Advisor
An established, customer-focused Insurance business in the Colchester area is looking for a Customer Service Adviser to join their friendly,…..
An established, customer-focused Insurance business in the Colchester area is looking for a Customer Service Adviser to join their friendly, growing team.
This is a great opportunity for someone who enjoys speaking with customers, delivering a brilliant service, and confidently upselling and cross-selling when it's right for the customer, backed by excellent training and development from day one (including support towards professional qualifications).
What you'll be doing as a Customer Service Adviser:
You'll support customers across a range of personal lines Insurance products, handling enquiries, quotations, renewals and policy changes, while making the most of sales opportunities on every call.
• Handling inbound and outbound calls, providing a professional and personable service
• Producing Insurance quotations and converting opportunities into new and additional business
• Supporting renewals and retention, building strong customer relationships
• Processing mid-term adjustments and customer instructions accurately
• Identifying cross-sell opportunities and making introductions where appropriate
• Recording and managing leads and activity using a CRM system
• Building product knowledge over time with structured training and coaching
• As you develop, supporting smaller business customers (training provided)
What we're looking for to be a Customer Service Adviser
• Previous Insurance customer service experience (motor/home Insurance ideal)
• Comfortable with sales conversations , including upsell and cross-sell
• Confident communicator (verbal and written) with a strong telephone manner
• Good IT skills and the ability to learn new systems quickly
• Organised, reliable and able to manage your own workload
• A positive, "can-do" approach and enjoyment of working in a small team
Benefits
• £25,000-£27,000 + bonus (depending on experience)
• Full training & development (technical knowledge, sales skills)
• Support towards CII qualifications
• Supportive, friendly working environment
• 25 days holiday + bank holidays
• Free parking (Great Tey area)
• Company pension scheme
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I came across Employment Specialists on LinkedIn. They were very helpful and supportive throughout the whole process. Listening carefully to my needs and understanding my work situation at the time. They arranged quite a few interviews with me not long after we initially got in contact. They did an amazing job with interview prep and keeping my nerves at bay, and I'm definitely going to use those skills in future. The difference with Employment Specialists, is that they actually cared about what I wanted and the specific type of insurance I wanted to work in.
Found the perfect move into another Insurance position.
Employment Specialists Ltd have been fantastic in helping me find a job after university. You’ve communicated brilliantly, been supportive and helpful throughout the application process as well as genuinely matching me with a role I was interested in along with a suitable salary. I’m very happy in my new job and would definitely recommend you to anyone searching for new job who isn’t sure what’s available. Thank you again for all your help!
Achieved his first Insurance position with ESL
Employment Specialists are very unique in their approach to recruitment and their service is far superior to other agencies. In my experience they are highly efficient and treat the candidate with utmost respect.
They were genuinely interested in me as an individual and worked hard to place me in the right role. They kept me informed at every stage and were always available to talk to in order to help me reach the right decision. Thank you for everything.
Secured his latest position with Employment Specialists Ltd
I have used Employment Specialists Ltd twice over a 5 year period. Both times they have found me great positions at reputable insurance companies. They took the time to find out exactly what I was looking for in a job and what skills I had that could be applied to the available positions. They even assisted me in updating my CV in order to convey myself better to potential employers. The team were very quick to obtain relevant interviews and kept me up to date with any feedback they received.
Gained two roles with ESL
Fantastic service from Employment Specialists Ltd, made it easy for me and kept me updated at all times, I would highly recommend the them to anyone looking for a new job, outstanding service. Thank you for all your advice and help.
Obtained next great Sales role
Having worked with Employment Specialists Ltd twice, I would highly recommend them. On both occasions they have successfully found me employment. The most recent role was not an obvious match on paper and I have no doubt that they played a massive part in securing me this opportunity. I have always found them highly professional and supportive during the process, particularly with preparation for interview. Should the need arise again, they will be my first call.
Achieved promotion and career change
I was put in contact with Employment Specialists Ltd by a family member and received a call very promptly. I couldn't be more happy with the service they provided me. As soon as I was unsuccessful for one job, they straight away found another, and a week after that I was accepted into the next job! I've told all my friends about Employment Specialists and would recommend them to anyone!
Secured his first role in Insurance
I approached Employment Specialists four years ago and they have assisted me in gaining two separate positions within the insurance industry. I would like to especially mention Malcolm who has been extremely helpful on every occasion. I would most definitely recommend Employment Specialists and will of course use them again in the future if necessary.
Achieved a great move into Commercial Account Handling
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