Job Opportunities API

Zuno Opco Limited Customer Service Advisor Leeds Office Full Time About Us: When you join Zuno, you join more than a trailblazing installation company. You become part of a rapidly growing team of experts. A proud partner with EDF Energy, Worcester Bosch, B&Q, Tesla, and Rangers Football Club – among others. Backed by Brookfield and a part of the HomeServe group. And part of a team that works together to empower our customers' homes and lives. Zuno offers... • A great team culture – You will work across departments to make incredible things happen. Then, celebrate regularly with team socials and annual parties. • A market-leading tech platform – Our team of developers is constantly improving our award- winning platform to support customers and engineers. • Employee progression – We're passionate about our products and enjoy helping others. We also encourage extra training to support career progression. • Customer champions – Our unique online journey empowers our customers. And through our award-winning app, we provide ongoing five-star support throughout the lifetime of our products. • Award-winning products – We work with leading manufacturers to install high-quality products, with many being Which? and Quietmark approved. • Global investors – We're proud to be backed by Brookfield and part of the HomeServe Group. The Role • Resolve customer enquiries/complaints and questions professionally via telephone, email, or Intercom (Live chat) in line with business policies and procedures within a timely manner. • Help resolve issues and troubleshoot technical problems and where necessary, liaise with technical colleagues. • Provide customers with accurate information about products and services ensuring a good customer outcome. • Ensure processes are adapted where customers may require additional support for special circumstances delivering a caring and compassionate service. • Update Zuno admin platform regularly to ensure all information is being recorded correctly for each customer interaction. • Handle and manage through to a satisfactory resolution any emails from the customer service inbox • Adhere to all relevant legislation, industry regulations and Company policies and procedures. Who we are looking for • 12 months plus experience working in a Customer Service Role, with excellent verbal communication skills. • Experience in delivering a right first-time good outcome for a customer. • Experience of working in a fast paced, vibrant and at times, pressured environment. • Familiar with owning a customer enquiry/complaint through to resolution. • Understanding of a positive customer experience. • Caring and compassionate nature. • Confidence in working on your own initiative as well as within a team environment. • Driven to deliver a good outcome for customers. • GCSE (Or equivalent) Maths and English, with a good command of English for accuracy in written communication. • Patient and committed to excellence. • IT Literate. • Active listening skills. Benefits: We have a great culture at Zuno, working closely together as one team. Our founders wanted to create a company that was disruptive, innovative, and forward thinking and they’ve created a positive, welcoming environment for people to work and thrive within. Your benefits include... • Thirty days of annual leave (plus bank holidays) • Free tea, coffee, fruit, and breakfast Modern offices • Social events • Ongoing training and development opportunities • Enhanced Family Friendly Benefits • Private medical cover* • Company pension • Death in service benefit* • After probationary period