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Customer Retention Specialist - State Farm Agent Team Member

Vicky Chen - State Farm Agent
CompanyVicky Chen - State Farm Agent
CategoryCustomer Support
LocationChino Hiills, CA
RemoteOn-site (inferred)
EmploymentNot stated
LevelNot stated
SalaryUSD 23–26
Posted19 Jun 2026
Last verified12 Aug 2026
SourceThe employer's own careers page (company_site)
Applications are handled by the employer, not by us.Apply on the employer's site →
Description
Benefits: Free food & snacks Free uniforms Health insurance Opportunity for advancement Paid time off Profit sharing Training & development Vision insurance Bonus based on performance Competitive salary Dental insurance Employee discounts Compensation: $23–26 per hour Our growing State Farm agency is looking for a Customer Relations Specialist who enjoys helping people and providing exceptional customer service. This position is ideal for someone who enjoys building relationships, solving problems, staying organized, and creating a positive customer experience. Insurance experience is helpful but not required. We are willing to train the right candidate. Responsibilities • Assist customers with policy questions and account changes • Provide excellent customer service by phone, email, and in person • Maintain accurate customer records • Support agency operations and administrative processes • Follow up on customer requests and service needs • Build positive long-term relationships with clients Qualifications • Strong customer service mindset • Excellent communication skills • Organized and detail-oriented • Professional and dependable • Able to work effectively in a team environment • Bilingual skills are welcomed but not required What We Offer • Competitive compensation • Paid training • Stable and supportive work environment • Professional growth opportunities • Established client base • Team-oriented culture We are looking for someone who genuinely enjoys helping people and building long-term customer relationships.