Customer Retention Specialist - State Farm Agent Team Member
Vicky Chen - State Farm Agent
| Company | Vicky Chen - State Farm Agent |
| Category | Customer Support |
| Location | Chino Hiills, CA |
| Remote | On-site (inferred) |
| Employment | Not stated |
| Level | Not stated |
| Salary | USD 23–26 |
| Posted | 19 Jun 2026 |
| Last verified | 12 Aug 2026 |
| Source | The employer's own careers page (company_site) |
Description
Benefits: Free food & snacks Free uniforms Health insurance Opportunity for advancement Paid time off Profit sharing Training & development Vision insurance Bonus based on performance Competitive salary Dental insurance Employee discounts Compensation: $23–26 per hour Our growing State Farm agency is looking for a Customer Relations Specialist who enjoys helping people and providing exceptional customer service. This position is ideal for someone who enjoys building relationships, solving problems, staying organized, and creating a positive customer experience. Insurance experience is helpful but not required. We are willing to train the right candidate. Responsibilities • Assist customers with policy questions and account changes • Provide excellent customer service by phone, email, and in person • Maintain accurate customer records • Support agency operations and administrative processes • Follow up on customer requests and service needs • Build positive long-term relationships with clients Qualifications • Strong customer service mindset • Excellent communication skills • Organized and detail-oriented • Professional and dependable • Able to work effectively in a team environment • Bilingual skills are welcomed but not required What We Offer • Competitive compensation • Paid training • Stable and supportive work environment • Professional growth opportunities • Established client base • Team-oriented culture We are looking for someone who genuinely enjoys helping people and building long-term customer relationships.