Job Opportunities API

ABOUT IRIS IRIS Software Group is one of the UK's largest privately held software companies, trusted by 100,000+ businesses, schools and accountancy firms to keep their operations running. Our software pays 1 in 6 UK employees, supports over 12,000 schools, and is relied on by 91 of the top 100 UK accountancy firms. We're a Great Place to Work® certified employer, recognised for our commitment to well-being, inclusion and development - and we're growing fast. Competitive + Commission Manchester or Slough, UK (Hybrid) At IRIS, we help schools, academies, and education providers streamline their operations through market-leading software solutions. We're looking for a Customer Renewals Advisor to join our Education team, managing a portfolio of customers and ensuring they receive outstanding service throughout their renewal journey. This is an excellent opportunity for a customer-focused professional who enjoys building relationships, solving problems, and working in a commercially driven environment where customer retention and satisfaction are at the heart of everything we do. WHAT WILL YOU BE DOING? As a Customer Renewals Advisor, you'll take ownership of a portfolio of education customers, ensuring renewals are managed efficiently, professionally, and with a strong focus on retention and customer success. Key responsibilities include: - Managing customer renewals from quote through to completion, ensuring contracts are renewed before their due dates. - Delivering a friendly, responsive, and professional service via phone, email, and Microsoft Teams. - Building strong relationships with customers, becoming a trusted point of contact throughout the renewal process. - Providing accurate quotations and recommending the most suitable options based on customer needs and available solutions. - Maximising renewal revenue opportunities while maintaining excellent customer service standards and compliance with company policies. - Taking ownership of customer enquiries and seeing them through to resolution. - Managing a portfolio of mid to upper-tier customers, ensuring a seamless and positive customer experience. - Working closely with Sales, Customer Success Managers, and other internal teams to support customer retention and growth. - Maintaining a strong understanding of IRIS products, services, and developments within the education sector. - Ensuring service level agreements (SLAs) are consistently achieved through effective workload management and prioritisation. - Participating in team meetings, business updates, and company initiatives while demonstrating commercial awareness and customer-focused thinking. WHAT WE'RE LOOKING FOR Essential: - Proven experience in a customer-facing role, whether over the phone, online, or in person. - Strong communication skills with the ability to build rapport and develop long-term customer relationships. - Excellent organisational skills with the ability to manage multiple priorities effectively. - Good working knowledge of Microsoft Office, including Outlook. - High levels of attention to detail and accuracy. - Strong written, verbal, and numerical communication skills. - A proactive, enthusiastic approach and a genuine passion for delivering excellent customer service. - Ability to remain calm and think logically in a fast-paced environment. Desirable: - Previous experience in sales, account management, customer retention, renewals, or customer success. - Experience using Salesforce or a similar CRM platform. - Knowledge or experience of the education sector. - Experience working against service levels, targets, or customer retention objectives. WHY YOU’LL LOVE WORKING HERE - Impact: Your work will influence millions globally. - Growth: Continuous learning and career development opportunities. - Belonging: A culture that celebrates diversity and empowers every individual. READY TO APPLY? Click Apply -