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Customer Quality Engineer TCS Location: Menzel Bourguiba, CN, 7050 Country/Region: Tunisia Job Function: Quality Requisition ID: 45183 Employment Type: Salary Drive Your Career Lear, a global automotive technology leader in Seating and E-Systems, enables superior in-vehicle experiences for consumers around the world. Lear’s diverse team of talented employees in 37 countries is driven by a commitment to innovation, operational excellence, and sustainability. Lear is Making every drive better™ by providing the technology for safer, smarter, and more comfortable journeys. Lear, headquartered in Southfield, Michigan, serves every major automaker in the world and ranks 189 on the Fortune 500. Further information about Lear is available at lear.com or on Twitter @LearCorporation. Lear is embarking on an exciting new chapter with the launch of its second plant and first Greenfield manufacturing facility in Bizerte, Tunisia , part of our Thermal Comfort Systems (TCS) division . This strategic investment marks a significant milestone in Lear’s growth and ongoing commitment to innovation. We are seeking dynamic, forward-thinking talents to take on the challenge of launching and shaping this new plant from the ground up. This is a unique opportunity to drive operational excellence, build high-performing teams, and make a lasting impact within a global organization. The Bizerte plant will be at the forefront of thermal comfort innovation, producing advanced technologies that enhance vehicle performance, sustainability, and passenger comfort. Join Lear on this journey — where leadership meets innovation, and every drive is made better. Position overview: Reporting directly to the Quality manager, our future customer quality responsible will be the customer's representative on the site, You are also responsible for the proper application of the quality policy throughout the site according to the requirements of the customer, the IATF standard, and the group. Main Missions : • Acting as a main communication partner for the customer • Management of action plans for customer quality concerns • Management and tracking of all customer KPIs including setting and implementation of action plans • Supporting and participating on P-FMEA • Management of customer claims • Preparing 8D reports • Leading problem solving meetings • Cooperating with APQP Engineers • Tracking of PPAP in serial production and customer release evidence • Active participation on change management (product & process) To be successful for this role : • Engineering degree • More than 3 years of Experience in automotive Industry in a similar position • Experience in Customer Quality role • Knowledge and practical experience with tools and methods as P-FMEA, PPAP and 8D • Knowledge of ISO 9001, IATF 16949, 19011 • SAP knowledge or similar ERP system is appreciated • Good knowledge of in Office tools (Excel) • Strong organizational skills • Good analytical vision. Language Skills: • Good communication skills in both French and English is required Why Lear We offer a fantastic place to work that embraces diversity, opportunities for growth and the chance to be part of a company that puts its people first. Work Location : • Menzel Bourguiba, Bizerte LI-EH1 Lear Corporation is an Equal Opportunity Employer, committed to a diverse workplace. Applicants must submit their resumes for consideration using our applicant tracking system. Due to the high volume of applications received, only candidates selected for interviews will be contacted. Unsolicited resumes from search firms or employment agencies, or similar, will not be paid a fee and will become the property of Lear Corporation. Location Code: 1012 © 2024. Lear Corporation. All Rights Reserved. × When you visit any website, it may store or retrieve information on your browser, mostly in the form of cookies. 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