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Customer Operations Specialist, Dublin Job Details | Allied Irish Bank JOB OPPORTUNITIES JOB OPPORTUNITIES Customer Operations Specialist, Dublin Date: 27 Jul 2026 Location: Dublin, IE, IE Company: Allied Irish Bank At AIB, our values guide how we work and how we support each other. We’re looking for someone who puts Customer First , takes initiative and Owns the Outcome , and is always looking for ways to Eliminate Complexity . You’ll treat colleagues and customers with fairness and Show Respect , and you’ll thrive in a culture built on collaboration where we Be One Team to deliver meaningful impact. Location: Central Park, Leopardstown. Fully on-site. Salary: €30525 • Are you ready to kick‑start your professional career with Ireland’s leading bank? • Do you enjoy helping people and making a real difference through great customer service? • Are you looking for a role where you’ll receive full training, support and clear career development? About the Role As a Customer Operations Specialist in our Credit Support Unit, you’ll play an important role supporting customers who may be experiencing financial difficulty. This is a telephony‑based role, where you’ll have meaningful conversations with customers and help identify the most appropriate solutions for their individual circumstances. This role is ideal for someone early in their career who is motivated, customer‑focused, and eager to develop a strong foundation in financial services. You’ll gain exposure to a wide range of banking products and services across AIB, EBS and Haven Mortgages, opening the door to future career opportunities within the Bank. You’ll join a dynamic, fast‑paced and supportive team, with full training, coaching and development provided. We operate on a shift basis as follows: • Week 1: Monday to Friday – 9.00 to 4.30pm • Week 2: Monday to Friday – 9.00 to 4.30pm • Week 3: Monday to Thursday 11.30am until 8.00pm, Friday 10.00am - 6.00pm & Saturday 9.00am – 1.00pm • Week 4: Monday to Thursday 09.00am until 5.30pm & Friday 10.00am – 6.00pm Key Accountabilities: • Act as the first point of contact for customers who are in, or approaching, financial difficulty • Speak with customers by phone to understand their situation and identify suitable solutions • Update and maintain accurate customer records in line with CCMA and CPC regulations • Respond clearly and professionally to customer queries about their accounts • Deliver a high standard of customer service, always acting with empathy, integrity and professionalism What You’ll Bring • Experience in a customer‑facing role (banking experience not required) • A genuine interest in helping customers and finding the right solutions • Strong communication skills and confidence engaging with customers by phone • A positive attitude, resilience, and willingness to learn • Motivation to develop a career in financial services Training, Qualifications & Support All successful candidates will be supported to achieve a minimum APA in Loans through the Qualified Financial Advisor framework. AIB will: • Cover the cost of registration with the Institute of Bankers • Pay for required modules • Provide paid study leave • Offer a financial reward on successful completion No prior accreditation is required to apply. Why Work for AIB: • Market leading Pension Scheme • Healthcare Scheme • Variable Pay • Employee Assistance Programme • Family leave options • Two volunteer days per year Please click here for further information about AIB’s PACT – Our Commitment to You. Key Capabilities: • Customer First • Collaborates • Ensures Accountability • Eliminates complexity • Self-Aware If you are not sure about your suitability based on any aspects of the role advertised, we encourage you to please contact the Recruiter for this role, Aisling Mc Cormack, at [email protected] for a conversation. AIB is an equal opportunities employer, and we pride ourselves on being the first bank in Ireland to receive the Investors in Diversity Gold Standard accreditation from the Irish Centre for Diversity. We are committed to providing reasonable accommodations for applicants and employees. Should you have a reasonable accommodation request please email the Talent Acquisition team at [email protected] Disclaimer: Unsolicited CV’s sent to AIB by Recruitment Agencies will not be accepted for this position. AIB operates a direct sourcing model and where agency assistance is required, the Talent Acquisition team will engage directly with our recruitment partners. Application deadline: 14th August 2026 Job Segment: Bank, Banking, Recruiting, Operations, Finance, Human Resources Before proceeding please read our Site Use Terms and Conditions, Privacy & Cookie statements which apply to your use of this website. AIB and AIB Group are registered business names of Allied Irish Banks, p.l.c. Registered Office: 10 Molesworth Street, Dublin 2. Tel: +353 (0)1 6600311 Registered in Ireland: Registered No. 24173 Allied Irish Banks, p.l.c. is regulated by the Central Bank of Ireland. Copyright Allied Irish Banks, p.l.c. 1995 × When you visit any website, it may store or retrieve information on your browser, mostly in the form of cookies. Because we respect your right to privacy, you can choose not to allow some types of cookies. However, blocking some types of cookies may impact your experience of the site and the services we are able to offer. Required Cookies These cookies are required to use this website and can't be turned off. 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