Job Opportunities API

TestingTime.com – Europe's best online test user recruitment service TestingTime supports user researchers, UX/UI specialists and market researchers from well-known companies such as Zalando, UBS, Kleinanzeigen, Trivago, Salomon and AXA by making test user recruiting easy, fast, and hassle-free. Would you love supporting our customers recruitment projects from A-Z? We’d like to have you in our team as our new Fulltime Customer Operations Specialist! Your responsibilities in details: • You independently handle customer support queries via calls and emails, acting as the first point of contact during our service hours 8:30-17:30h CET • Troubleshooting in case of late cancellations, non-attendance of the participants and other issues • Collaborating cross-functionally with Key Account Managers, Product Managers and Marketing • Handling customer and user requests via ticketing systems This job is for you if you have… • a permanent residence and work permit in Europe • a background and experience in customer service or a similar office job • excellent written and verbal communication skills in French (ideally native) and English, German is a plus • a passion to deliver a first class customer service with a proactive, flexible and structured approach • the capability to handle difficult customers or situations by offering solutions • the ability to work under pressure in peak times and to meet demanding recruitment deadlines • an adaptive capacity to new systems, processes and tasks • the interest of contributing as a team player within a functioning team • the eagerness to constantly develop in this long term opportunity It would be outstanding, but optional if you… • have experience in project / partnership management • are familiar with the service hub from Hubspot and/or the Zendesk ticketing system • knowledge about the Swiss market • can join our office days in Zürich twice a week Benefits: • Apple laptop • Extra bonus for outstanding team performance • After your first successful year, you get a considerable yearly budget for further education, coaching and training • Generous vacation contingent and additional loyalty days