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Customer Marketing Manager

Jobs Valence
CompanyJobs Valence
CategoryMarketing
LocationNew York
RemoteHybrid
EmploymentNot stated
LevelManager
SalaryNot stated by the employer
Posted7 Jul 2026
Last verified6 Aug 2026
SourceEmployer ATS (ashby)
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Description
About Valence We're the only company pioneering leadership coaching for large enterprises in an AI-first way. Our mission is to transform how the world's biggest companies approach learning and development, helping teams work better together through AI-powered personalization that adapts to individual goals and organizational culture using the latest advances in machine learning and natural language processing. Learn more about our work with Microsoft: Valence Brings AI Coaching More Deeply Into the Flow of Work with Microsoft 365 https://www.valence.co/blog/valence-microsoft-365-may-2026 We've been featured in Harvard Business Review, TIME, World Economic Forum, Financial Times, Forbes and an Inc. 5000 fastest-growing private companies in America. Our clients represent the most diverse and sophisticated enterprise AI implementations globally, including Coca-Cola, Delta, Nestlé, General Mills, Schneider Electric, Deutsche Telekom, AstraZeneca, Prudential, CVS and Bristol Myers Squibb. Working at Valence means building the team behind one of the fastest-growing companies in enterprise AI. You'll recruit across GTM and technical roles for a business trusted by the likes of Coca-Cola, Delta, and Bristol Myers Squibb; partnering directly with leadership, owning your process end-to-end, and shaping who gets to define what AI-first transformation looks like. The bar is high, and you'll be the one who holds it. The Role In this role, you'll turn Valence's Fortune 500 install base into our most powerful growth asset. Companies like Coca-Cola, Nestlé, Vanguard, UPS, and Home Depot are deploying Nadia at scale, and their stories represent some of the strongest proof points in the market. You get to be the one to tell their story. You'll own the customer advocacy engine: developing case studies alongside senior enterprise executives, building and managing client speaking programs, and delivering sharp, sales-ready proof points that translate customer momentum into pipeline for the commercial team. This is a high-impact role on a lean marketing team operating at startup velocity. We're looking for someone who's equal parts storyteller and operator, allergic to loose ends, and energized by working directly with the customers reshaping how work gets done in the AI era. What You'll Do - Produce case studies, video testimonials, and live storytelling opportunities that showcase success stories from our Fortune 500 clients. - Partner closely with commercial and client-facing teams to surface customer voices for press, analyst, and content moments. - Translate messaging and positioning priorities into sharp customer storytelling. - Equip the commercial team with customer proof points by use case, industry, and persona that the team can mix and match across assets. - Prep and orient customers with speaking opportunities across our in-person and virtual event program. - Develop the programming for executive roundtables and dinners that deepen our most strategic relationships. - Develop a peer-to-peer community function over time, curating connections between Nadia champions across the install base. What We're Looking For - 5+ years in customer marketing, advocacy, lifecycle, or product marketing. A portfolio of published case studies, video testimonials, or reference programs you've personally built carries real weight. - Natural commercial instinct. You think in terms of outcomes and relationships, not just checklists. - Sharp storyteller. You can spot which customer stories are worth investing in based on narrative potential and turn raw material into proof points that move deals. - Strong copywriter. You can write case studies and headlines for C-suite and CHRO audiences without sounding generic. - Proven executive presence. You’ve built and sustained trusted relationships with VP, C-suite, and senior leaders at large, complex enterprises. - Connects dots others miss, between what sales is hearing, what