Job Opportunities API

Wie werden Sie BEITRAGEN und sich ENTWICKELN? We are committed to building a diverse and inclusive workplace that embraces the unique perspectives of our employees, our customers, patients, community stakeholders, and cultures across the world. We believe that a variety of backgrounds makes our team stronger and more innovative. At Air Liquide, we RESPECT, HONOR and VALUE diversity. Air Liquide is Hiring for a Customer experience representative. • This position is located at Edmonton. The CEC rep main responsibility is to provide an excellent customer experience to the customers according to Air Liquide Canada’s 3C’s of  Customer Service and work as a team member in the Customer Experience Centre. In this capacity, he/she is responsible to respond to all customers inquiries  (orders, general support, web requests, invoicing and technical) in order to promote and deliver profitable sales growth. Key Responsibilities : 1. Ensures excellent customer experience: Receives and processes customer orders directed to the CEC (phone, emails, fax,  in, fax, myairliquide.ca etc). Listens actively to customers to answer all their inquiries (e.g. pricing, stock availability, order follow-up, RMA creation, technical advice etc.) in order to satisfy their needs. Performs contract review with customers.  Records customer contact information (email, phone).  Works with sales, logistics & supply chain and the administration team to satisfy ever-evolving customer needs.  When applicable, processes equipment rental and repair requests. Perform simple quotes for customers and help the  customer on any simple  technical inquiries questions  he might have. 2. Is proactive in sales:   Provides support to the local account executives for back-office activities.    Proposes alternate (up-sell or substitution), complementary or new (cross-sell) products and evaluates new applications or opportunities in order to increase customer satisfaction and improve transaction profitability.  Leverages sales promotions (national, regional or store) to grow sales. Supports the portfolio’s  growth of house accounts, new customers and sales to these customers. 3.  Coordinates logistics:   Identifies and sells to the customer the shipping method (and ship from) that allows meeting customer requirements.  Takes ownership of commitments made to customers and ensures timely delivery.  When applicable: Tracks pending/unbilled shipping orders in the system.  Processes and confirms shipping orders.  Communicates with logistics/dispatch for adequate replenishment of cylinders.  Records incoming shipments and run back-order reports. 4 . Continuous Improvement of Process: Works with his/her team and multifunctional teams to continuously improve work processes.  Follow processes and procedures.  Identifies the causes of problems and proposes corrective measures. ___________________ Sind Sie ein TREFFER? Required qualifications: • Education: Post-secondary diploma (College or University) in Marketing, Sales or a related field • Specialized knowledge : Ring Central, Computer systems, Google Suites, ERP, CRM • Experience: 2 to 5 years of experience in a call center environment Unsere Unterschiedlichkeiten sorgen für unsere Leistung Air Liquide verpflichtet sich, ein vielfältiges und integratives Arbeitsumfeld zu schaffen, das die Vielfalt unserer Mitarbeiter, unserer Kunden, Patienten, Interessengruppen und Kulturen auf der ganzen Welt einbezieht. Wir begrüßen und berücksichtigen die Bewerbungen aller qualifizierten Bewerber unabhängig von ihrem Hintergrund. Wir sind fest davon überzeugt, dass ein diverses Unternehmen Menschen die Gelegenheit bietet, Ihr Talent individuell und in der Gemeinschaft zu entwickeln, was dazu beiträgt, unsere Innovationsfähigkeit zu fördern, indem wir nach unseren Grundwerten leben, für unseren Erfolg handeln und ein motivierendes Arbeitsumfeld in einer Welt im Wandel schaffen.