Job Opportunities API

The Public Ledger of Openings

← Back to the ledger

Customer Experience Representative

Indigo Books & Music
CompanyIndigo Books & Music
CategoryCustomer Support
LocationToronto
RemoteOn-site (inferred)
EmploymentNot stated
LevelNot stated
SalaryNot stated by the employer
Posted7 Aug 2026
Last verified11 Aug 2026
SourceThe employer's own careers page (company_site)
Applications are handled by the employer, not by us.Apply on the employer's site →
Description
Job Description You’ll help to cultivate an environment that promotes authentic employee and customer experiences and are guided by our culture and mission of adding joy. You role model the Indigo Beliefs by being authentic, seeking inspiration and knowing your audience, and you influence your customers through the stories you tell; connecting them to our brand. WHAT YOU’LL DO • Support the daily operations of the store, after the store closes (1am-9am) • Conduct inventory cycle counts, replenish stock, manage product returns, shelve products, and receive and process incoming store merchandise • Use merchandising standards to create a visually appealing, stimulating store • Create a warm and welcoming environment in our stores • Add joy to our customers' lives • Leverage our product to tell stories • Engage and connect with our customers on the floor • Curate specific product collections for each customer you meet • Role model Indigo’s High Performance Characteristics • Seek information regarding new products, promotions and programs • Contribute to an environment where everyone knows their health and safety is a top priority and where everyone actively participates in ensuring the health and safety of each other and our customers • Take accountability to respond to customer feedback in a timely manner • Hold self and others accountable • Own self-development and provide continuous feedback to colleagues and Leadership Team • Share ideas with Leadership Team on how to improve the employee and customer experience