Job Opportunities API

Voith GmbH & Co. KGaA Your Tasks • Define the global customer experience framework and KPIs. • Own Voice-of-Customer systems (e.g. NPS, surveys, feedback loops). • Analyze customer journeys and identify improvement opportunities. • Translate CX insights into CRM, process, and behavior changes. • Partner with sales, service, and marketing on CX initiatives. • AI & data focus: Apply AI to analyze customer sentiment and unstructured feedback (including additional customer data, e.g. behavioral data). • Develop predictive indicators for satisfaction and churn. • Use AI to optimize customer journeys and touchpoints. Your Profile • Degree in Marketing, Business Administration, Behavioral Science, or similar. • Experience in customer experience / Voice-of-Customer programs, or customer insights or related field • Strong knowledge of CX metrics (NPS, CES, CSAT), journey mapping, and feedback systems. • Analytical capabilities incl. deriving insights from qualitative and quantitative data. • Experience with sentiment analysis, customer analytics, or AI‑based feedback tools beneficial. • Ability to translate insights into concrete actions for CRM, processes, or sales behaviors. • Strong cross-functional collaboration skills with Sales, Service, and Marketing. • Storytelling and communication strength to influence change across Group Divisions, regions and stakeholder groups. • Fluent in English, German language proficiency is desirable.