Job Opportunities API

Location: Hove, East Sussex Monday to Friday, with flexible working between 8:00am and 6:00pm. Occasional Saturdays (10:00am – 4:00pm) on a rota basis 37.5 hours per week. Salary: UT £32 DOE Customer Experience Executive – The Opportunity • Deliver an exceptional customer experience across telephone, email, social media and online messaging channels. • Manage customer enquiries, aftercare requests and service-related issues professionally and efficiently. • Process quotations, orders, product enquiries and order tracking requests accurately. • Coordinate service visits and follow-up appointments where required. • Accurately maintain customer records using the CRM system. • Work closely with internal departments to resolve customer queries and ensure timely resolutions. • Escalate complex customer issues where appropriate. • Monitor customer feedback and support the continuous improvement of customer service standards. Customer Experience Executive – About You • Previous experience in a customer service, customer relations or aftercare role. • Excellent communication and interpersonal skills. • A professional, empathetic and customer-focused approach. • Strong organisational skills and attention to detail. • The ability to manage multiple priorities in a fast-paced environment. • Confidence using Microsoft Office and CRM systems. • A proactive attitude and willingness to learn. Customer Experience Executive – What’s on Offer • Competitive salary dependent on experience. • Employer pension contribution. • 31 days annual leave (including Bank Holidays), increasing with service. • MediCash Health Package (following successful probation). • Life Assurance. • Staff discount scheme. • Free on-site parking. • Ongoing training and development opportunities. • Supportive and collaborative working environment.