Job Opportunities API

Customer Experience Coach  Location:  Colorado Springs, CO Employment Type : Full-Time  Compensation:  Competitive pay + growth opportunities  Help people move forward while building a meaningful career.  Serenity is hiring  Customer Experience Coaches  to guide individuals through structured sessions designed to help them build positive habits, stay motivated, and make progress toward personal goals.  This role is ideal for people with backgrounds in  customer service, hospitality, retail, education, or caregiving  who enjoy connecting with others and creating supportive, encouraging environments.  💡  No specialized industry experience required.  We provide full paid training so you feel confident in the role.    About the Role  As a  Customer Experience Coach , you’ll work directly with individuals throughout their scheduled sessions, helping them stay engaged and supported while participating in a structured program.  You’ll serve as a consistent and positive presence while ensuring each person’s experience is welcoming, organized, and encouraging.    Key Responsibilities  Provide one-on-one support during scheduled program sessions  Operate and monitor specialized program tools and technology (training provided)  Encourage participants through positive practices such as journaling, goal-setting, and mindfulness exercises  Maintain accurate session notes and share updates with team members  Ensure each participant’s experience is professional, supportive, and respectful  Follow established processes and standards to maintain a consistent experience    Requirements  2+ years of full-time professional experience in any industry  CHar and professional verbal and written communication skills  Strong interpersonal skills with patience and empathy  Reliable, punctual, and open to feedback  Authorized to work in the United States  Ability to pass a background check and drug screening    Nice-to-Haves  Experience in customer service, hospitality, retail, education, or caregiving roles  Interest in personal development, coaching, or wellness  Comfort working closely with individuals in a service-focused environment    Pay & Benefits   Competitive pay with advancement opportunities  90% employer-paid medical, dental, and vision insurance  401(k) retirement plan  10 PTO days (15 after the first year) + 10 paid holidays  Paid training and professional certification  Supportive, growth-focused work environment    About Serenity  Serenity is a growing organization focused on helping individuals build confidence, develop positive habits, and achieve meaningful progress. By combining structured programs, innovative tools, and a people-first approach, our team creates supportive experiences that help individuals move forward in powerful ways.  Serenity is an Equal Opportunity Employer. Employment is contingent upon successful completion of a background check and drug screening. In accordance with Colorado's Equal Pay for Equal Work Act this position pay ranges $25-26.50 hourly.