Job Opportunities API

Do you have the drive to make a difference by living our values every day to help us deliver our new Customer Commitment – It’s an exciting time to join us! About us We’re Muir; working with people to maximise their quality of life. We manage 5,600 homes over a wide geographical area and our customers include families, older people, and those in need of special care and support. Our customers have told us how important it is for us to listen and act on their feedback, being there to call on when they need help and do what we say we’ll do. We’re committed to doing just that – putting our customers at the heart of everything. We are investing in four exciting new job opportunities to help us deliver a great customer experience making it Easier, Smarter, Better for everyone. We’re looking for a… Customer Experience Advisor (25 Hours) Salary £27,030 (Pro-rata) April 2023 About You… Are you a brilliant customer champion who can join our team and live our values every day to deliver an excellent service. With previous experience in a similar role, you’ll be a great communicator, who can support customers to access our services putting them at the heart of everything you do. You’ll be able to… • Champion for our customers, providing an excellent customer experience as the first point of contact • Help customers access our services in line with our customer commitment • Live our values every day, taking ownership of queries and doing what matters most for our customers • Support first contact resolution of queries including diagnosing & scheduling repairs and with rent, ASB, lettings and home ownership queries. • Help provide an accessible, value for money customer experience to meet the diverse needs of our customers, in line with our policies. You’ll be comfortable working with colleagues across our business, in an environment focused on continuous improvement, value for money, learning and innovation. You’ll build relationships with partners to provide excellent services for customers, whilst embracing our ‘One Team’ approach. So, take a look at our job profile – if you think you’ve got most of what we are looking for, but not everything, we’d still love to hear from you. You’ll need to submit a CV and supporting statement (max 2 A4 sides/ min font 11 for each) telling us about you and why you’re right for the job. To apply, please visit: Muir Current Vacancies and hit the ‘Apply Now’ button. Please submit your application by 9.00am Monday 15th May 2023 . Please do keep to the submission limits, as we’ll not read the rest. Interviews will take place on Friday 19th May 2023 with our Customer Experience Manager and Customer Experience Coach. About our team … Our team is great (if we don’t mind saying so ourselves!) we’re led by our Executive Director of Customer Experience. We work hard, support each other, and also like to have fun! You’ll be part of our Customer Experience Team reporting to our Customer Experience Manager and Customer Experience Coach – it’s an exciting team to be part of, as we deliver our new corporate plan ambitions. What’s in it for you? Muir is a fantastic place to develop and progress your career. Here are some things we think you’ll love about these roles: • 35-hour working week • Flexible / agile working options • 25 days annual leave (rising to 28 days after four years) plus Bank Holidays • DC Pension Scheme with employer’s contributions up to 10.5% • Staff activity fund • Medi-Cash Employee Assistance Programme • Opportunities for learning, training, and professional development • Payments of professional subscription fees.