Job Opportunities API

Bei Medtronic kannst Du eine Karriere für Dein Leben starten. Und Dich für ein gerechtes und innovatives Gesundheitswesen einsetzen, das für alle zugänglich ist. Du wirst zielstrebig Barrieren abbauen, die Innovationen in einer stärker vernetzten und solidarischen Welt im Wege stehen. Ein Tag im Leben At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world. We’re a mission-driven leader in medical technology and solutions with a legacy of integrity and innovation. We are working to improve how healthcare addresses the needs of more people, in more ways and in more places around the world. As a company, we can accelerate and advance our ability to create meaningful innovations - but we will only succeed with the right people in our teams. This is the ideal opportunity to join us and be part of our commitment to the health of others. Whatever your specialty or ambition is, you can make a difference at Medtronic – both in the lives of others and in your career. We currently have an excellent opportunity as Customer Care & Order Operations Vietnam Lead – an exciting and fast-growing healthcare market where we aspire to become a $ 200M business. We are leading innovators in Medical Technologies, relentlessly focused on improving patient outcomes and setting new standards of care by partnering with providers to deliver disruptive solutions, increase global access, and empower patients to take ownership of their healthcare. We provide the environment to shape the Industry and this role will give an opportunity to maintain our leadership position though our innovative solutions. The ideal candidate will Lead strategic direction and operational management for Vietnam Customer Care & Order Operations (CCOO) with goal to exceed overall customer service expectations, and fulfil MDT goals for Service, Cost, Quality, Inventory, Revenue, OHS and ID&E.  This role is responsible for order management, Field Inventory, Go-direct/Forward Stocking Location activity management, Order to Cash program management & deployment with focus on transactional and non-clinical customers. Responsibilities may include the following and other duties as assigned: • Contribute to channel, Go-direct and Offer to Cash strategy, linking in with APAC & SEA Customer Care & Order Operations strategy within Vietnam CC & OO team • Key Business partner in Vietnam CCOO org, orchestrating end to end offer to cash journey to deliver seamless transactional customer experience • Efficient operational performance and resource deployment • Deploy standards (systems, processes, tools) within Vietnam • Deliver on regional and Global Customer Care annual goals & objectives • Close partnership with commercial organizations (SAM, OU’s) to enable Vietnam Revenue targets • Orchestrate end to end customer order fulfilment process working with GSC functions: Demand Planning, Supply Network and DRP Planning, Deliver Operations, Trade Operations • Close partnerships with the Customer Care COE’s on the creation of global standards • GO&SC for supply and visibility of inventory and supply recovery • Quality – ensure all quality processes are followed and adhered to • Finance – ensure financial targets are achieved with compliance to all financial policies • HR- ensure attraction and retention of talent Required Knowledge and Experience: • MBA (Operations Management preferred) • Mandatory: Bachelor’s degree in business, economics or engineering • 7+ years of Supply chain, Customer service experience, 3+ years in leadership roles managing a team • Ability to cultivate an environment focused on customer satisfaction through building productive external and internal relationships • Ability to build strong partnerships across the organization and influence strategy and decision making. • Ability to analyze customer needs through soliciting, evaluating and acting on customer feedback • Ability to navigate a highly matrixed organization • Ability to attract, retain and develop a highly skilled workforce Physische Jobanforderungen Die obigen Aussagen sollen die allgemeine Art und den Umfang der Tätigkeit beschreiben, die von den Mitarbeitern in der jeweiligen Position ausgeführt wird. Sie enthalten jedoch nicht alle für diese Position erforderlichen Verantwortlichkeiten und Fähigkeiten. Recruitment Fraud Alert We are aware of phishing scams targeting job seekers. Please keep the following in mind: Apply only through official Medtronic channels. All legitimate Medtronic recruiting communications come from approved Medtronic platforms and official @medtronic.com email addresses. Medtronic will never ask for payment or sensitive personal information (such as bank account or Social Security details) during early stages of the hiring process. Any such requests are not legitimate. If you receive a suspicious message claiming to be from Medtronic, do not respond, click links, or open attachments. If you have any questions, concerns regarding the authenticity of a communication alleged to have been made by or on behalf of Medtronic, please contact us immediately at [email protected] . Leistungen und Vergütung Medtronic bietet ein wettbewerbsfähiges Gehalt und ein flexibles Leistungspaket Das Engagement für unsere Mitarbeiter ist der Kern unserer Werte. Wir schätzen die Beiträge jedes einzelnen. Sie tragen damit zu unserem Erfolg bei.   Wir bieten für jede Karriere- und Lebensphase umfassende Leistungen, Ressourcen und wettbewerbsfähige Vergütungspläne. This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP).