Customer Care at Job Junction
Zoom Tanzania
| Company | Zoom Tanzania |
| Category | Customer Support |
| Location | Dar es Salaam |
| Remote | On-site (inferred) |
| Employment | Not stated |
| Level | Not stated |
| Salary | Not stated by the employer |
| Posted | 27 Jul 2023 |
| Last verified | 12 Aug 2026 |
| Source | The employer's own careers page (company_site) |
Description
Maintaining a positive, empathetic, and professional attitude toward customers at all times.Responding promptly to customer inquiries.Communicating with customers through various channels.Acknowledging and resolving customer complaints.Knowing our products inside and out so that you can answer questions.Processing orders, forms, applications, and requests.Keeping records of customer interactions, transactions, comments, and complaints.Communicating and coordinating with colleagues as necessary.Providing feedback on the efficiency of the customer service process.Managing a team of junior customer service representatives.Ensure customer satisfaction and provide professional customer support.