Job Opportunities API

JOB SUMMARY: The Customer Care Associate will serve patients by   assisting   with check-in and check-out responsibilities and appointment scheduling while providing   an excellent   patient experience. SPECIFIC RESPONSIBILITIES: • Check-in patients via phone or live • Update   patients   demographic and insurance information • Verify insurance as needed • Collect payments and reconcile cash drawers as assigned • Refer patients to financial advocates as needed • Prepare and provide   appropriate patient   paperwork • Respond to walk-in patient needs • Monitor waiting room for delays • Check-out patients • Schedule appointments • Provide patients with clinical summary following visit • Coordinate interpreting services for patients • Reconcile appointments • Answer phones,   checks   voicemails, monitors phone volume • Collects and distributes mail • Scan and fax documents • Monitors   appropriate electronic   health record inbox and provides follow-up • Participates   in orientation of   new staff • Float in between front desk and scheduling areas as needed • Provide satellite coverage as assigned • Participate in process improvement of new and existing workflows • Actively embraces and supports divisional and organizational initiatives • Participate in outreach initiatives, community events, and seasonal clinics This role description is a general description of the essential job functions .    It is not intended to describe all the duties the   Customer Care Associate   may perform. KEY COMPETENCIES: • Communication Skills Effectively and respectably communicate with other individuals, whether it be a colleague, patient, or patient’s family member and appropriately   enumerate   information in a manner easily understood by all parties. We do   this   to   foster a culture of understanding between all parties, especially in complex and   difficult situations , to   ultimately provide   the best care possible   to   our patients and their families. • Decision Making Ability to make the most   appropriate decision   in a given   situation and then   taking   the next steps to ensure   appropriate   and   timely   completion. This requires conflict resolution skills, critical thinking skills , confidence   in your ability to make the right decision in most situations. This also includes   ability   to prioritize your workday appropriately to ensure the most important tasks are completed on time. • HealthCare Knowledge Having the drive to keep yourself abreast and up to date on the new breakthroughs in your area of expertise and communicating them to the rest of the team, as appropriate .    This also includes keeping up with your licensure and yearly training requirements within your   area   exp ertise   along with MAHEC’s   organizational training. Finally, the ability to apply the depth of knowledge   maintained   and gained through this process in real life scenarios as   appropriate . • Interpersonal Skills Showing the ability to meet   difficult situations   with grace, professionalism, and understanding. Within your area of expertise, showing respect and showing empathy where appropriate with your colleagues, patients, and their family at all times, even when   its   most difficult to do so. This is done, in part, by effective listening, being your authentic self, showing responsibility and dependability, and being patient with others. • Organizational Values Adherence to MAHEC’s founding principles and incorporating them every day. This includes, among others, having integrity and accountability, reverence for other cultures and   equitable   practices,   ability   to manage change, and displaying a clear understanding of organizational dynamics. Doing these things creates a culture where people want to do   the   best for each other and gives personal ownership towards the goal of helping people in their time of need. • Problem Solving Having an analytical mind and ability to work autonomously to solve complex problems that may arise. The wherewithal to think logically through a difficult problem and come to   an appropriate resolution   for a given issue. This helps to drive continuous improvement by thinking   through   where we can improve in a novel way. Measures success by understanding where we are currently and where we want to go and then applying those   new ideas   to affect positive change. S PECIFIED SKILLS COMPUTER • Advanced computer skills as related to working with medical office software program(s) • Experience with Electronic Health Records FOREIGN LANGUAGE • Ability to speak Spanish strongly preferred OTHER • Knowledge of medical office functions including business office   work flows PHYSICAL DEMANDS • Not Applicable. SUPERVISORY RESPONSIBILITIES:   N/A EDUCATION AND EXPERIENCE MINIMUM QUALIFICATIONS: • Any combination of education and experience equivalent to the following: High school diploma or equivalent, two years of relevant experience, or   comparable combined education and/or experience required . PREFERRED QUALIFICATIONS: • Previous   experience in a medical office/clinical environment preferred. REQUIRED LICENSES:   N/A SCHEDULE: Regular attendance on-site is an essential function of this position. Typical business hours are Monday – Friday, 8:00 am to 5:00 pm (or flexed to best meet the needs of the clients and/or the Division);   40 hours   per workweek; weekend, holiday, or evening coverage is occasionally   required . Work hours will need to be flexible   in order to   respond to special work assignments, or evening activities, as requested by the team leader. POSITION COMPENSATION: $20.63/hour, full time + full benefits available At MAHEC , we strive to equip all team members with Total Rewards (pay + benefits) to honor their service, support their health, manage their financial security, build their career, and thrive. All MAHEC employees and learners will be required to receive the Flu vaccine or have an approved exemption. MAHEC Talent Management is located at 121 Hendersonville Road, Asheville, NC 28803. Equal Opportunity Employer. MAHEC is a qualifying employer for the Public Service Loan Forgiveness (PSLF) Program. Employees who meet federal requirements may be eligible to have remaining student loan balances forgiven after 10 years of qualifying payments while working full-time at MAHEC. If you are interested in this role, and you have related experience and qualifications, we encourage you to apply or reach out to [email protected] for support in your job search process. You could be the talent we are seeking for this or other opportunities.