Job Opportunities API

Company Overview With its headquarters in Singapore and strategically placed offices across the United States, Turkey, Japan, and Malaysia, Rapsodo represents more than just sports technology and data analytics. It stands as the clear front-runner in providing affordable, professional-grade technology for athletes aiming to enhance their performance. The company currently collaborates with partners such as The PGA of America, Golf Digest, Troon, various Major League Baseball teams, USA Baseball, and over 1000 NCAA athletic departments. Become a part of Team Rapsodo as we challenge limits and unveil endless potential, one data point and one heartwarming success story at a time. Powered by Athletes who get it, and Engineers who can do it. Why This Role Matters At Rapsodo, we know that the early stages of the customer journey are critical to long-term success. How customers are onboarded, set up, and supported in their first 30–60 days directly impacts whether they successfully adopt and continue using the product.  Customers who are properly onboarded, set up correctly, and supported early are significantly more likely to activate, adopt, and continue using the product.  This role exists to ensure that every customer has a smooth, structured, and successful start. By improving onboarding, installation readiness, and early customer experience, this role directly impacts activation, reduces early churn, and protects revenue. It also works closely with the Customer & Partner Enablement function to ensure that certification programs and training standards are effectively applied in real-world onboarding and installation scenarios. Role Purpose We are looking for a Customer Activation & Success Lead to own the early customer journey from pre-installation through initial onboarding and activation.  This role is responsible for ensuring customers are set up for success from day one—through clear coordination, expectation setting, structured onboarding, and early engagement.  This role does not own customer communication or lifecycle campaigns. Instead, it focuses on operational execution of onboarding and activation, ensuring customers successfully get up and running with Rapsodo products.  This is a hands-on role with direct ownership of activation outcomes and meaningful influence across Customer Experience, Product, and Commercial teams. Key Responsibilities 1.      Pre-Installation Coordination & Readiness   Ensure customers are prepared before product delivery and installation.  Coordinate with customers, partners, and internal teams to align on installation timelines and requirements   Define and manage install readiness checklists   Set clear expectations with customers on setup, timelines, and requirements   Ensure all dependencies are addressed before installation begins   2.      Customer Onboarding & Activation   Own the execution of the onboarding process and early customer journey.  Ensure customers are successfully onboarded and able to use the product effectively   Coordinate onboarding steps across teams (support, partners, product where needed)   Identify and remove friction points in the onboarding experience   Ensure consistency in onboarding across customers and segments   3.      First 30–60 Day Customer Success   Drive early customer success and engagement post-installation.  Conduct structured activation check-ins with customers   Monitor early usage signals and identify at-risk customers   Intervene where needed to resolve issues and improve outcomes   Ensure customers are progressing toward successful product usage     4.      Partne