Job Opportunities API

To Apply for this Job Click Here Job ID: 861331 Customer Account Service Representative Location: Louisville, KY Shift: Monday-Friday 8am-4:30pm Pay Rate: $21/hr Position Summary A distribution company is looking for the right candidate to support an emergent Marketplace and Direct to Consumer business sector. The right candidate will have a good understanding of the complete order lifecycle pre- and post-sale and is able to manage consumer needs professionally and promptly. The role includes an opportunity to help design a foundation to support expected growth by selecting, configuring, and administering the right tools and software to support the growing business. Essential Duties & Responsibilities • Perform order monitoring via customer interfaces and internal systems including status, tracking, and invoicing. • Manage order services including processing returns, issuing refunds, sending replacements, and handling general inquiries. • Analyze customer performance metrics including On Time, In Full, and service SLAs. • Own omni-channel communication with external retailers and consumers via multiple methods including phone, email, customer interfaces, and select applications. • Serve as communication liaison for internal sales, operations, and finance via multiple methods including phone, email, customer interfaces, and chat. • Administer applications used to manage the tasks associated with the role, which may include, but are not limited to, helpdesk, VOIP, and/or contact center software. • Always represent the brand with a high level of integrity and professionalism, especially while under pressure. Qualifications • High School Diploma or equivalent. • Excellent written and oral communication skills that enable clear and concise exchanges with consumers, retailers, and colleagues. • 2 years of order management systems or integrations experience. • Strong conflict resolution skills. • Experience with workflow optimization. • Able to translate metrics and data into actionable items to support a growing business sector. • Familiarity with EDI and API technology applications. • Excellent multitasking ability. • Able to prioritize time-sensitive tasks. Physical Requirements • Ability to sit for extended periods while working at a computer. • Frequent use of hands for typing, mousing, and phone use. • Ability to communicate clearly via phone, email, and other digital channels. • Occasional lifting of office materials up to 10-15 pounds. Malone is an equal opportunity employer 2000051 To Apply for this Job Click Here