Job Opportunities API

What You’ll Do (Core Responsibilities) Speed-to-Lead & Booking (Primary) • Call new leads within 60 seconds of receiving the lead • Qualify the request quickly (what’s happening, urgency, location, access, etc.) • Schedule an appointment for an electrician to come on-site • Confirm contact details and ensure the customer knows what to expect Customer Service & Communication • Handle inbound calls, texts, and follow-ups professionally • Calm anxious customers, ask smart questions, and build trust fast • Speak confidently about common electrical work (without “over-explaining”) Dispatching & Coordination • Schedule and dispatch jobs efficiently (minimize gaps, route smart, keep the day tight) • Confirm appointments, send reminders, reduce cancellations/no-shows • Document everything clearly in the system Systems / Admin • Update job notes, tags, customer info, and outcomes in our CRM • Track lead source, booking status, and next steps • ServiceTitan experience is a major advantage (or similar CRM/dispatch software) What “Great” Looks Like in This Role • You sound American / neutral (not just “good English” — truly near-native) • You can control a call: friendly, confident, efficient • You can “talk up” the electrician and the visit in a way that builds value and trust • You move fast without sounding rushed • You treat scheduling like a game of Tetris — organized, accurate, proactive Required Skills / Qualifications • Near-native English fluency + American/neutral accent (must be highly natural) • Strong phone presence: clear, warm, professional, confident • Experience in US home services (electrician / HVAC / plumbing / garage doors / roofing / etc.) is strongly preferred • Proven ability to book appointments and handle objections • Excellent written English (for notes, texts, follow-ups) • Highly organized, reliable, and calm under pressure • Tech skills: CRM notes, scheduling, basic spreadsheets, task tracking Big Bonus Points • ServiceTitan experience • Experience with residential electrical customer service or dispatch • Understanding of common electrical job types (troubleshooting, panel work, EV chargers, lighting, outlets/switches, etc.) Pay & Benefits • Pay: $18,000–$24,000/year Schedule & Location • Remote • Tucson, AZ • Remote work available Requirements • Near-native English fluency + American/neutral accent (must be highly natural) • Strong phone presence: clear, warm, professional, confident • Experience in US home services (electrician / HVAC / plumbing / garage doors / roofing / etc.) is strongly preferred • Proven ability to book appointments and handle objections • Excellent written English (for notes, texts, follow-ups) • Highly organized, reliable, and calm under pressure • Tech skills: CRM notes, scheduling, basic spreadsheets, task tracking Requirements Near-native English fluency + American/neutral accent (must be highly natural) Strong phone presence: clear, warm, professional, confident Experience in US home services (electrician / HVAC / plumbing / garage doors / roofing / etc.) is strongly preferred Proven ability to book appointments and handle objections Excellent written English (for notes, texts, follow-ups) Highly organized, reliable, and calm under pressure Tech skills: CRM notes, scheduling, basic spreadsheets, task tracking