Job Opportunities API

The CRM (Constituent Relationship Management) Support Specialist 1 monitors the CRM software for the the Donor Department to improve donor communication and fund appeal marketing. The CRM Specialist's responsibility is to maximize the efficiency of data in Salesforce to improve donor care and communication. The CRM Specialist's role affects data tracking, donations, fundraising, donor communication, and brand image. For this role: • Assist users with basic functions and data management within CRM, typically involving data entry, account updates, and resolving simple end-user inquiries. • Provide basic end-user training for new staff on using the CRM system and provide paths for further training opportunities. • Maximize characteristics and benefits of the CRM system including, but not limited to, ensuring CRM data is accurate and reliable while generating simple reports and dashboards from the CRM data as needed. • Collaborate with the Donor Operations Team in suggesting and implementing standards, policies, and procedures of CRM usage for the Donor Development Team. • Routinely perform data cleansing to ensure data accuracy, consistency, and integrity across all systems organizationally wide. • Assist Operations Manager and Team with various administrative and operational tasks. • Assist users with common CRM issues; e.g., login problems, data field errors, or navigation challenges. • Perform data pulls and campaign setups for all donor-related teams. • Create all donation source codes for various communication channels. • Be a liaison to other teams within FamilyLife and Cru, to enhance donor care, communication, and fundraising as needed.