Job Opportunities API

ABOUT US Join us in inspiring everyone to express their unique beauty. IPSY is the beauty industry’s most powerful platform, uniting brands, creators, and hyper-engaged consumers with unprecedented access to each other through the ultimate beauty membership. Home to sample-size subscription IPSY Original, full-size subscription IPSY Extra, and quarterly, limited-edition collection IPSY Ultimate, we curate beauty for millions of members so they can play, explore, and express their unique beauty every day. We think self-discovery, self-expression, and confidence are beautiful. Agree? Then join us! Explore careers and learn more about our values, culture, and benefits across all our brands: IPSY Careers . We're proud to be a remote-first company. Our fully remote team members have the chance to live and work where they want, because we believe work should fit into your life—not the other way around. We offer monthly virtual activities, company-wide offsites, professional development, and learning sessions, to help our team members stay connected, engaged, and impactful while working virtually. United States Remote: Remote positions which may be performed in any of the states where IPSY has established a Business presence: Arizona, California, Connecticut, Florida, Illinois, Kansas, Massachusetts, Missouri, North Carolina, New York, New Jersey, Nevada, Ohio, Pennsylvania, Texas, and Washington. California Privacy Notice   Beware job scams!  IPSY recruiters only use @ ipsy.com  email addresses. We  do not  interview via text/message/Teams. We don't ask for software downloads (except Zoom) and we will never ask for sensitive information (like SSN/bank info). Suspect fraud? Report it to law enforcement and  [email protected] .    About the Role: IPSY is seeking a CRM Specialist, Retention to execute and support programs that directly drive revenue and keep members engaged, growing, and loyal to IPSY. This is a hands-on, high-impact role focused on four key areas: upgrades, loyalty (campaigns and coupons), operational support, and special projects . Each of these programs ties directly to a business outcome: keeping members active, increasing their subscription value, and deepening their loyalty to IPSY . Your work will show up in the metrics that matter most to the business -- and you will have the cross-functional access to understand exactly why. This role touches multiple parts of the business -- from member-facing loyalty campaigns to behind-the-scenes operational workflows -- giving you broad DTC exposure and real cross-functional experience inside one of beauty’s most recognized subscription brands. You will work closely with CRM, Product, Operations, Customer Experience, Creative, Finance, and Data/Analytics. This position reports to Senior Director, Loyalty and can be fully remote from the 16 U.S. states where IPSY hires.   What You’ll Be Doing: Retention Program Execution & Performance Execute and support programs across upgrades, loyalty campaigns, coupons, and operational initiatives Own day-to-day deliverables across multiple programs, managing workflows from brief through launch Partner with channel managers to create campaigns and synthesize overall performance across channels, learnings, and identify new opportunities  Assist in forecasting and modeling for program and campaign design and approvals Monitor program performance weekly and monthly; deliver program analysis with clear insights and recommendations Identify risks and optimization opportunities; bring solutions, not just observations Support performance reporting for team and cross-functional stakeholders Loyalty Programs (Campaigns & Coupons) Plan and execute loyalty promotions, coupon programs, and member incentive offers that drive engagement and reduce churn Partner with CRM, Creative, and Operations on end-