Job Opportunities API

Machen Sie einen Schritt nach vorne und lassen Sie sich von Edenred überraschen. Jeden Tag liefern wir innovative Lösungen, um das Leben von Millionen von Menschen zu verbessern und verbinden Mitarbeiter, Unternehmen und Händler auf der ganzen Welt. Wir wissen, dass es für Sie hundert Möglichkeiten gibt, zu wachsen. Bei uns werden Sie Ihre Fähigkeiten in einem multikulturellen, herausfordernden und dynamischen Umfeld erweitern. Trauen Sie sich, bei Edenred einzusteigen und machen Sie sich bereit, sich in einem globalen Unternehmen zu entfalten, das Ihnen unendlich viele Möglichkeiten bietet. Bei Edenred dreht sich alles um Meritokratie. Sie kommen so, wie Sie sind, und Sie bringen sich ein. Die Edenred-Gruppe erkennt, rekrutiert und entwickelt alle Talente und Besonderheiten. Wir verpflichten uns, jede Form von Diskriminierung zu vermeiden und allen unseren Bewerbern gleiche Chancen zu bieten, unabhängig von ihrem Geschlecht und ihrem Geschlechtsausdruck, ihrer Behinderung, ihrer Herkunft, ihrer religiösen Überzeugung, ihrer sexuellen Orientierung oder anderen Kriterien. CONTEXT Joining the SmartER Factory, you will play a pivotal role as a Salesforce Ops (SRE and Incidents) Manager within an agile-at-scale digital platform environment. You will be frontline responsible for the operational excellence, availability, and continuous improvement of Salesforce-powered systems supporting our client-facing products. YOUR ROLE • Managing a talented and motivated team working on SRE, Incidents and local BUs autonomy • Feeding the team with vision and direction for continuous improvements • Following KPIs and efficiency of SRE & Incident management processes • Ensuring the reliability and performance of Salesforce environments through proactive monitoring, incident detection, and resolution, minimizing downtime and impact on clients. • Managing the end-to-end incident lifecycle: identifying, coordinating response teams, communicating transparently with stakeholders, and driving root cause analyses and preventive actions. • Collaborating closely with Product, Tech, and Design teams to drive operational best practices and embed resilience within new developments and releases. • Implementing and maintaining automation for deployment, monitoring, and operational tasks to scale effectively with our platform growth. • Maintaining detailed operational documentation and knowledge sharing to support team autonomy and continuous learning. • Developing training and certification programs for local BUs administrators • Advocating and embedding the SmartER Factory’s core values — Speak your Mind, Trust, Winning Spirit, and Fun — by encouraging open dialogue, empowering teams, and fostering a positive, collaborative work culture. • Participating in quarterly PI planning and cross-team synchronization activities aligned with SAFe practices to seamlessly integrate operational goals with business priorities. YOUR PROFILE Required Soft Skills • Strong communication skills in English, enabling clear and transparent incident communications and cross-functional collaboration. • A proactive mindset with the ability to speak your mind respectfully and constructively challenge processes for continuous improvement. • Resilience, calmness under pressure, and a systematic approach to managing complex incidents. • Team spirit combined with autonomy, showing trust in peers while confidently driving operational excellence. • A passion for innovation balanced with a sense of humor and enjoyment at work. Required Hard Skills • Demonstrated expertise with Salesforce platform operations, including administration • Solid experience in Site Reliability Engineering practices—monitoring, alerting, incident management, capacity planning, and automation. • Proficiency using tools such as monitoring tools (e.g., New Relic, Datadog), and incident management platforms (e.g., PagerDuty, Jira). • Familiarity with cloud infrastructure (AWS preferred) and integration technologies supporting Salesforce ecosystems. • Experience working in agile environments, ideally with SAFe or similar scaling frameworks. • Strong problem-solving skills and a customer-focused approach to managing operational stability. Preferred Skills (Nice to Have) • Knowledge of Zuora (CPQ / Billing) • Experience with complex integration projects (middleware, third‑party APIs) • Experience in a multi‑org / multi‑country environment Apply now and Vibe with Us!