Job Opportunities API

L‑Acoustics is the world leader in premium professional sound systems for live events. From world-class artists on tour, to major music festivals in every genre, to opening and closing ceremonies of planetary sporting events, we are the trusted choice of event professionals who require extreme reliability and fidelity show after show. Designed and manufactured in Europe, and available in 80 countries globally, L-Acoustics employs over 1300 people worldwide, with 20% of team resources devoted to R&D and application. Our products are built to the highest professional and sustainable standards, which we, continue to define and elevate. Building on   its strong   global   growth   and   increasing   operational   complexity,   L- Acoustics   is   accelerating its   digital   transformation to   better support a   customer- centric and   data- driven   organization. Within   this   dynamic,   the   IT & Digital division ,   and   specifically the   Enterprise Applications Services   team ,   acts as a   strategic enabler ,   delivering robust,   scalable, and   integrated   solutions across   the   Group’s core   business   domains. As part of   this ambition , the CRM   ecosystem plays a   critical role   in   connecting teams,   enhancing   customer   engagement   and driving   commercial   performance   globally . We are now   looking for a   global   CRM Domain Lead (Microsoft Dynamics 365)   to   take full   ownership   of this   domain and   elevate it to the   next   level. In this position, you   will shape and   drive the   CRM vision,   ensuring strong   alignment between   business   priorities , digital   capabilities, and   enterprise   architecture.   You will play a key role in structuring, scaling, and   optimizing   our   global CRM   platform,   delivering a   seamless and   high- value   experience for   users across   regions. Your role and responsibilities : In this role, your   mission s   will include: CRM Strategy   & Roadmap Ownership : • Own the end-to-end management of the Microsoft Dynamics 365 CRM platform   at a global level. • Define   and drive a clear ,   value-driven   roadmap , aligned with business priorities and   the overall   IT   & Digital strategy. • Ensure strong alignment with enterprise architecture, data strategy, and   core   systems   landscape . • Position   CRM as a key enabler of customer-centricity and business performance. Product &   Delivery   Leadership : • Act as   CRM   Product Owner, driving Agile practices across the domain. • Own and prioritize the product backlog based on business value. • Drive   delivery   execution   ( sprints ,   release s, roadmap planning ,   etc.)   with internal teams and   external   partners . • Ensure   high -quality, scalable, and maintainable solutions through strong   delivery standards . Business Partnership &   Adoption : • Act as   a trusted   partner to global   business   stakeholders   (Sales,   Customer   Support,   Business   Development,   Communication s ,   and   Education ). • T ranslate   needs   into   efficient, scalable, and user-centric   solutions . • Challenge and   optimize   business processes with a   value-driven   mindset. • Drive   user adoption ,   engagement,   and satisfaction   across regions . Transformation &   Continuous Improvement: • Lead CRM transformation initiatives to support evolving business needs. • Drive continuous improvement of processes, tools, and ways of working. • Maintain a continuous technology watch on Microsoft Dynamics 365 and Power Platform evolution, as well as industry best practices . • Foster   a product mindset and   foster business autonomy via low-code   solution s . Governance ,   Performance   &   Operations : • Define   and enforce CRM   governance frameworks (data quality, security, user access, standards, etc.). • Ensure   platform   reliability,   scalability,   and   performance ,   in collaboration with IT operations and   other   support teams. • Monitor usage, adoption, and business KPIs. • Drive   platform   performance   optimization . Your profile and   skills : Education & Experience: • Master’s degree in Business ,   Engineering ,   Information Systems,   or equivalent. • 5-8 +   years of experience   in CRM   environments, ideally in international contexts . • Proven   track record   in leading CRM   initiatives,   or   transformation   pro grams . • Experience in complex, multi-entity, or global organizations is a strong plus. CRM & Technical Expertise: • Strong functional   expertise   in Microsoft Dynamics 365 CRM (Sales, Marketing   and   Customer Service modules ) . • Good understanding   of CRM   architecture,   integrations, and data   flows. • Experience   with Microsoft Power Platform (Power Apps, Power Automate) is a plus. Delivery & Methodologies : • Experience   working   in   Agile / product-oriented   environments . • S trong   backlog management   and   priorization   skills . • Ability to   drive projects with a hands-on and   s olution -oriented approach . Business &   Leadership   Skills: • Excellent communication and stakeholder management skills. • A bility   to   bridge   business   and technology effectively. • Strong ownership, leadership, and influencing capabilities . • Strong ability to coordinate with external vendors/partners. Language: • Fluent in English (written and spoken) – essential for a global role. Location:   91300 Massy   – France . What we offer At L-Acoustics, newcomers are welcomed into a dynamic and inclusive environment that blends technological excellence with human-centered values. New team members benefit from the following: • Hybrid work policy with remote flexibility • Comprehensive health benefits to support you and your family. • Opportunities for internal mobility and career advancement • A collaborative, international work environment driven by innovation. • Employee events and initiatives that foster community and creativity. • Access to the company’s CSE (Comité Social et Économique), offering cultural, leisure, and social benefits. • A strong focus/emphasis on work-life balance • L-Acoustics supports personal/professional development, diversity, and community engagement—ensuring that every newcomer feels empowered to grow, contribute, and thrive from day one. We recognize that talent is multifaceted. Our commitment to valuing each individual, giving equal opportunities to all and building a team enriched by a variety of backgrounds and experiences. What matters most to us is your passion, your expertise, and your drive to grow. We believe in creating an environment where people can do their best work and thrive together. Even if this role isn’t an exact match, we encourage you to apply. Your unique perspective could be just what our team needs.