Job Opportunities API

We are looking for a CRM consultant who wants to create measurable business impact for our clients. You'll define, build and optimise CRM and customer data solutions that drive lead generation, sales growth, customer service experience, and customer loyalty. Who we are Columbia Road is the go-to consulting partner for businesses that want to sell better. Excelling in both commercial operations and scalable technology, we build seamless and effective customer journeys for measurable impact. In each of our projects, we focus on generating more revenue and more customers for our clients, working in cross-competence teams made up of the brightest minds in digital commerce. As a community-led company, we believe in giving a lot of responsibility and freedom to our employees. Instead of line managers and red tape, we offer the tools, resources and mentorship to all Roadies to make the best possible decisions for their own job and for our community. We offer you a diverse and inclusive workplace, and your fellow Roadies will ensure that you’ll feel comfortable from day one. The job & what you’d be working on We are looking for a CRM consultant who has an innovative mindset towards generating growth. You will play an important role in supporting our clients’ CRM development initiatives and in delivering practical solutions that enable growth. We can see a clear rise in the demand of CRM specific expertise with our clients which translates into exciting growth opportunities for you. Columbia Road is a great place to accelerate your professional growth, and build broad experience across various business areas.  As a CRM consultant, you'll define, build and optimise CRM and customer data solutions that drive lead generation, sales growth, customer service experience, and customer loyalty. For example, you can bring marketing and sales closer together by creating automated, data-driven sales practices and solutions, or digital services for customers and partners. You are comfortable working with  customer data and enabling data-driven marketing, sales, and service processes. You have an interest in improving the customer experience across different stages of the customer journey and are eager to develop your expertise further. We expect you to have solid hands-on experience from implementing and operating one or more CRM tools, and to have a practical understanding of customer journeys and business processes that drive those great customer experiences. By nature, you are analytical and like to solve problems. You are ambitious and results-oriented in everything you do, but you like to have fun as well. At Columbia Road, we believe that marketing and sales should be a joint effort. Marketing is not an add-on, it’s at the core of digital sales. Digital marketers and CRM experts should be working together developing digital sales. We’re committed to making a change in our field. We put a strong focus on learning and professional growth. You’re encouraged to explore your interests, and we’ll actively support your development. Skills and experience we expect you to have: Hands-on expertise in implementing, configuring, and operating CRM platforms, such as Salesforce, HubSpot, or Microsoft Dynamics Analytical and curious mindset, ability to see outside the box Ability to identify business challenges and opportunities, and create an actionable plan to address them Ability to translate business requirements into technical configurations and explain them clearly to stakeholders. Hands-on experience working with CRM data models and supporting integrations with related systems (e.g. marketing automation or customer support)  Understanding of the possibilities of using AI as a part of impactful CRM and digital sales solutions Interest in digital sales technologies and proficiency in understanding the technical aspects of tools Languages: professional proficien