Job Opportunities API

Company Profile Global organisation delivering 24/7 emergency response, medical assistance, travel risk and security support services to clients worldwide. Responsibilities Crisis Management Coordinator Location: Central London Salary: around £30,000 per annum depending on experience Ref: 5517M Main duties: Provide 24/7 monitoring of global events and coordinate effective emergency responses for clients by managing and triaging crisis situations from the operations centre. The role: – Monitor global events and identify potential medical, security, political, or natural disaster incidents affecting clients – Coordinate and manage emergency responses – Act as the primary point of contact for clients during assigned shifts, handling emergency calls and requests – Triage incidents and escalate critical situations to the appropriate internal teams or external partners – Support operational planning and assist managers during live crisis or major incident responses – Maintain accurate case records, documentation, and updates within internal systems – Liaise with third-party providers and support services to organise assistance, evacuations, or risk solutions for clients. Candidate's Profile – Strong communication skills, including handling senior clients professionally – Experience working in a 24/7 operations centre coordinating incidents, emergencies, travel risk or medical assistance – Excellent attention to detail for accurate reporting and case management – Proactive approach with good decision-making and prioritisation skills – Ability to work well in a team and within a fast-paced operations environment – Flexibility to work rotating shifts, including nights and weekends – A second language (French, German, Spanish, Mandarin or Arabic) is desirable but not mandatory Salary Between £30,000 per annum and £32,500 per annum depending on relevant experience