Job Opportunities API

Role Overview The Customer Service Representative is responsible for supporting clients throughout the credit repair and enrollment process. This role combines credit report analysis, client education, sales-oriented onboarding, payment follow-up, and retention, while maintaining strict compliance with legal and company standards. Credit Report Analysis & Enrollment • Review full credit reports from Experian, Equifax, and TransUnion • Identify inaccurate, outdated, duplicate, or unverifiable accounts • Analyze negative items including late payments, charge-offs, collections, repossessions, and inquiries • Use strong sales and communication skills to successfully onboard new clients • Accurately and securely gather personal and financial information Client Support & Education • Clearly explain credit report findings and recommended improvement strategies • Demonstrate strong knowledge of credit scoring models, including FICO and Vantage • Educate clients on credit utilization, payment history, and rebuilding strategies • Provide regular updates on dispute progress • Set realistic expectations regarding credit repair timelines and outcome Compliance & Documentation • Ensure all actions comply with the Fair Credit Reporting Act (FCRA) • Maintain accurate and detailed records of disputes, payments, and client communications • Follow company policies, procedures, and legal guidelines at all times Client Retention • Proactively contact clients requesting cancellation or showing signs of disengagement • Identify root causes of dissatisfaction or non-payment • Offer solutions such as payment arrangements, program adjustments, or additional education • Reinforce the value of services while maintaining honest and realistic expectations Payment Collection & Account Maintenance • Contact clients via phone, text, or email regarding missed or upcoming payments • Process payments and update account records accurately • Maintain detailed and compliant payment documentation • Avoid harassment, pressure tactics, or misleading statements Tech Requirements • Processor: Intel iCore 5, Ryzen 5, or higher • RAM: 16GB or more • Setup: Dual Monitor • OS: Windows 11 Pro • Accessories: Noise-canceling headset & camera