Job Opportunities API

We are looking for a new Credit Controller to join our growing Client Accounting team. We are flexible and the role can be hybrid, working with the team based in Reading, and with some travel to work from our London office if necessary on a call-off but regular basis. There is the possibility of this role being permanent in the future. Responsibilities The Credit Controller will be responsible for managing and recovering arrears on behalf of clients. The role involves collaborating with various stakeholders and ensuring timely resolution of tenant queries. Key duties include, but are not limited to:   Chasing Arrears: Proactively chase arrears on behalf of clients, utilizing appropriate methods such as direct client contact or working through Client Accountants, Surveyors, or other stakeholders involved in the recovery process Data Management: Maintain and manage data accuracy within property databases, ensuring that all records are up-to-date and compliant with internal processes Credit Control Reporting: Prepare and maintain monthly credit control reports, providing insights and updates on the status of outstanding payments and recovery actions Process Improvement: Continuously assess and seek improvements in Credit Control processes. Ensure the Credit Control team adheres to internal controls and industry best practices Resolving Tenant Queries: Address tenant queries through various channels (telephone, email, fax, letter) in a timely manner to facilitate prompt payment and clear any discrepancies Stakeholder Liaison: Liaise with Facilities Managers, Surveyors, and Client Accountants to ensure that all stakeholders are aware of outstanding invoices and payment statuses Supporting Surveyors and Facilities Managers: Assist Surveyors and Facilities Managers in resolving queries and managing their portfolio effectively Routine Enquiries: Respond to routine enquiries (correspondence, emails, telephone calls, etc.), always maintaining professional and efficient communication Ad Hoc Duties: Participate in additional projects or ad hoc duties as required by the team or business Internal and external stakeholder management to help resolve any queries, using initiative to dig into and be able to work backwards if needed to identify potential (if any) misallocations Working with legal if escalations are needed Communicating any potential issues early KPI to reduce DSO days Requirements Proven experience in Credit Control, finance operations, and reporting Knowledge of property management is highly desirable but not essential Skills Strong interpersonal skills with the ability to communicate assertively and professionally Numerate with high attention to detail in financial processes Proficient IT skills, particularly in Microsoft Office applications (Excel, Word, etc.) Experience with TRAMPS (Property Management software) and/or SUN systems is highly desirable but not essential Personal Attributes A proactive, self-motivated, and solution-oriented approach to tasks Ability to work independently and as part of a team, managing multiple priorities Strong organizational and time-management skills Benefits Holidays: 25 days increasing in line with length of service to a maximum of 30 days Enhanced auto enrolment pension scheme - to help you save for the future Life assurance - to protect your loved ones Interest free season ticket loans Cycle to work scheme - discounted bicycles Flu and eye care vouchers - to keep you healthy Employee Assistance Programme - 24/7 health & wellbeing support Help@Hand Remote GP app - to give you and your family access to medical experts quickly Platform hosting 1000s of discounts at your favourite retailers, restaurants, supermarkets, leisure & days out venues,gyms and more Family & wellbeing policy - including enhanced maternity pay, menopause support, neurodiversity support, carer support, company sick pay and much more We