Job Opportunities API

Job Purpose: To receive customer requests and work on fulfilling them or forwarding them to the relevant execution units within the specified timelines, ensuring they are carried out as quickly as possible and with the required efficiency and quality. The role also involves responding to all customer inquiries and complaints, resolving them or following up with the concerned parties to ensure customer satisfaction, in addition to selling and marketing the bank’s services and products. Responsibilities: Receive corporate customers, identify their requests and needs for the bank’s services and products, and work on fulfilling them or forwarding them to the relevant departments for execution, ensuring excellent customer service with the required quality and efficiency. Handle corporate customers’ phone and verbal inquiries, provide solutions to issues that may arise during transaction processing as quickly as possible, and follow up on or execute any customer-related requests based on direct supervisor instructions, in coordination with the relevant departments. Encourage customers to use electronic channels and all technological solutions offered by the bank, explain their benefits and usage, and motivate customers to utilize all banking products (such as issuing letters of credit and guarantees, utilizing financing limits, and using the online banking platform) by studying customers’ business nature, economic activities, and monitoring their daily banking transactions. Monitor daily all facilities/limits granted to corporate customers within the account officers’ portfolio, ensure they are properly served, and encourage them to optimally utilize these limits through phone calls and emails, contributing to maintaining agreed utilization ratios in line with business plans and approved KPIs. Provide all banking services to corporate customers (both borrowing and non-borrowing) offered by the bank, including but not limited to: opening new and additional accounts and related tasks, account amendments including linked accounts, account closure, reactivating dormant accounts, adding/canceling authorized signatories, confirming account transactions, updating customer/account data, opening deposit accounts, breaking/closing deposits, signature updates, requests for standing orders/instructions, financial statements, and other related services. Fulfill customer requests related to self-service and electronic services, account-to-account transfers, stopping cheque book requests, cheque processing, standing orders/instructions, account statements, issuance of bank certificates (e.g., clearance, liabilities), and execute financing and repayment requests within the customer’s approved limits upon customer or account officer request, within delegated authority. Receive corporate customers’ transfer requests and salary transfer requests, review them, and forward them to the relevant departments/head office for execution. Receive customer requests related to issuance and amendment of letters of credit, collection bills, and guarantee amendments, verify the completeness of all required data and information and ensure compliance with the bank’s terms and instructions, then forward them to the concerned department for implementation. Receive requests for issuing guarantees, verify the completeness of all required terms and data, and forward them to the relevant execution department at head office after obtaining the necessary approvals, depending on the case. Follow up with execution departments at head office to complete missing documents and ensure all requirements for customer transactions are documented, in coordination with the direct supervisor. Deliver corporate customers’ credit cards, PINs, and cheque books, and inform the direct supervisor for activation, in order to fulfill customer requests and enhance satisfaction. Deliver returned cheques to customers. Monitor clearing ch