Job Opportunities API

Control Room Team Leader | Bristol | £30,000+ What’s on Offer • Competitive salary • Generous annual leave entitlement • Company pension scheme • Health plan supporting everyday medical costs and wellbeing • Ongoing training and development opportunities • Support for professional qualifications and career progression • Inclusive and collaborative workplace culture • Employee discount scheme • Wellbeing support, including mental health resources • On-site parking (where applicable) Our client is seeking an experienced and confident Control Room Team Leader to join their 24/7 operations team. This is a pivotal leadership role, reporting into the Operations Manager, with responsibility for ensuring the smooth and efficient running of a busy control room environment while leading and developing a team of operators. This is an excellent opportunity for a proactive leader who thrives in a fast-paced, operational setting and is passionate about delivering high-quality service. Key Responsibilities • Oversee day-to-day control room operations • Communicate team objectives and performance expectations • Support training and development initiatives alongside the Operations Manager • Delegate tasks effectively to maintain a productive working environment • Conduct regular 1-2-1s and team meetings, providing performance feedback • Assist with recruitment and onboarding of new team members • Monitor CCTV systems, alarms, and incoming calls as part of daily duties • Ensure the team is informed of operational updates and business changes • Maintain service standards, particularly around alarm handling and response times • Identify operational risks and drive continuous improvement • Attend regular leadership meetings About You • Proven experience in a supervisory or team leadership role • Strong communication skills, both written and verbal • Excellent interpersonal and conflict resolution abilities • High attention to detail with a strong customer service focus • Comfortable using a range of IT systems • Experience in coaching, training, or mentoring others • Flexible approach to working shifts across a 7-day rota The Organisation Our client is a well-established and highly regarded organisation within the security and monitoring sector, known for delivering reliable, technology-driven services. They are committed to maintaining high industry standards and fostering a supportive, team-oriented working environment. With a strong focus on continuous improvement, they invest in their people through structured development programmes and provide clear opportunities for career progression within a dynamic and growing industry. If you’re looking to take the next step in your leadership career within a fast-paced operational environment, we’d be keen to hear from you.