Job Opportunities API

Who We Are emater   is a fast-growing, performance-driven e-commerce company — the parent company behind four DTC brands creating global impact. Based in Miami, with offices in Armenia and Israel and a team spanning the globe, we handle everything in-house from A to Z: operations, marketing, product development, and customer experience. At   emater , we believe that great results come from unity, responsibility, and contribution. We build together, take responsibility for what we’ve been given, and create real value —   for ourselves and for others . Our work doesn’t stop with us. What we build reaches beyond our company — to our customers, our partners, and   people around the world . Currently we're looking for a  Customer Service Specialist (Contract Based)  to join our team. The  Customer Service Specialist will be responsible for providing exceptional customer service to our online customers, resolving their issues, and ensuring a positive experience for all customers. They will also closely work with our marketing and operations teams to ensure customer satisfaction and resolve any issues. This is an on-site position with rotating shifts, from September through January. Strong performance during this period may lead to an offer of a permanent role. Job Responsibilities: • Respond to customer inquiries and resolve any issues via phone, email, and live chat • Manage and resolve customer complaints, requests, and inquiries in a timely and professional manner. • Provide accurate and complete information about company products and services • Process orders, returns, and exchanges, ensuring accuracy and efficiency. • Work closely with marketing and technical teams to ensure customer satisfaction and resolve any issues. • Maintain accurate records of customer interactions and transactions using our CRM system. • Generate upsell opportunities. • Stay up-to-date with product knowledge, promotions, and company policies and procedures. • Dealing with escalated cases with appropriate product knowledge and patience. • Resolve conflict cases with the customers providing accurate information. • Continuously look for opportunities to improve the customer experience and suggest process improvements to the management team. Job Requirements: • Native or bilingual knowledge of English language with excellent verbal and written communication skills. • 2+ years of customer service experience, preferably in a fast-paced e-commerce environment. • Ability to multitask, prioritize, and manage time effectively. • Strong problem-solving skills and the ability to think creatively to resolve issues. • Experience using CRM software and other customer service tools. • Strong attention to detail and organizational skills. • Flexibility to work evenings, weekends, and holidays as needed (rolling shift). • Positive attitude and willingness to learn and grow with the company. What It Means to Work at emater Working at emater is not for everyone. It means: • Taking ownership, not waiting for instructions • Being accountable for results, not just effort • Staying aligned with the team, even when it’s not easy • Being willing to grow, learn, and improve constantly It also means: • You are trusted • You are supported • You are part of something bigger than yourself