Job Opportunities API

About Swan is Europe’s embedded banking specialist. We empower software companies to embed banking features like accounts, cards, and payments directly into their products, under their own brand.Swan processes over €1.5 billion in monthly transactions for more than 150 companies—like Pennylane, Indy, Agicap, Libeo, and Lucca. Founded in 2019, the company has received growth capital from leading investors such as Lakestar, Accel, Creandum, Bpifrance and Eight Roads. Swan is a principal member of Mastercard and a licensed financial institution, regulated by the French banking authority (ACPR). Our mission Banking belongs in business software Many software companies already serve small businesses incredibly well: helping them send invoices, run payroll, manage inventory, and more. They’re on a mission to become the central hub for managing every aspect of business life. But when it comes to financial workflows, there’s still a gap. Too many critical tasks like managing cash flow, tracking payments, or reconciling accounts happen outside the software, across spreadsheets, email threads, banking portals. It’s a missed opportunity. Business software shouldn’t just record financial activity — it should run it. To learn more about us: About Swan ; Our story .   Job description Swan is seeking a talented, fast-moving, and driven Technical Writer to join our Documentation team on a freelance basis. We're a team of ambitious individuals driven by clear communication and a passion for continuous improvement. We tackle complex challenges collaboratively, and our team plays a crucial role in ensuring our partners, their users, and our internal teams can effortlessly leverage our cutting-edge product. Our team owns a diverse range of content, including technical product documentation, localised help centre articles, engaging partner e-learning, intuitive UX writing, and vital partner communications. As a Technical Writer at Swan, you won't just write; you'll be a key enabler of our product's success, directly impacting user adoption and satisfaction. ✨ Your mission As a Technical Writer, you will develop and refine a wide range of content across Swan's documentation ecosystem. You are a highly driven go-getter who moves fast, balances multiple project schedules, and proactively collaborates across teams to deliver a unified, user-centric content journey. Your core responsibilities include: Docs-as-code production and migration : Write and maintain content directly in a docs-as-code workflow (Git, Markdown/MDX). Migrate existing content, such as help centre articles, into version-controlled repositories with peer review. Full content creation : Independently write clear, accurate content for moderately complex features across various asset types—including user guides, help centre articles, and UI copy. Smart tool and AI workflow execution : Responsibly use approved AI tools to improve workflow efficiency, leveraging your strong editorial eye to ensure all final content is high-quality, accurate, and human. Proactive collaboration : Work closely with Product, Engineering, Design, Marketing, Customer Experience, and Implementation teams to gather requirements, manage project expectations, and ensure absolute accuracy. Process and tool optimisation : Utilise our core tools (Zendesk, CMS, docs-as-code) effectively, suggesting smart improvements to content processes to help streamline the overall team workflow. Lifecycle and performance tracking : Manage the full lifecycle of individual content assets from creation to publication, and use established dashboards to track and report on your content's performance. Preferred experience   ✨ What makes you a great fit Experienced technical writer : You have a proven track record in technical writing (typically 3 or more years), with experience managing multiple projects simultaneously to meet d