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Concierge Porter Do you want to join a certified Great Place to Work ? With over 90% of our Team saying they are proud to work at Harvey's Point, we pride ourselves on being an employer of choice. Join our award-winning team at Harvey's Point Hotel in our Guest Relations department as Concierge Porter. About Harvey’s Point Harvey’s Point is a 4 star luxury Donegal hotel set in the idyllic surroundings of Lough Eske with the Bluestack mountains in the background. The hotel has been at the forefront of the luxury hotel scene for over 30 years and comprises of 101 beautiful bedrooms offering breathtaking scenery at every turn. Role and Responsibilities: • Providing an outstanding guest experience by exceeding guest expectations • Ensuring that guests are greeted in a professional and friendly manner • Assisting all guests with luggage • Driving guests to the The Lodge at Harvey's Point • Drop off and collection of guest laundry • The prompt delivery of guest messages and parcels that are handed in to the Concierge department. • Assist other departments in providing a 5* guest experience. • Carrying out all tasks in accordance with hotel procedures. • Having comprehensive knowledge and actively promoting the surrounding area of Donegal • Having the highest standards of presentation and cleanliness in the hotel, particularly public areas. About the role Candidate Requirements: • Excellent communication skills both verbal and written • Attention to detail • Strong customer focus skills • Positive attitude to work • The ability to work shifts and weekends • Previous experience in a concierge/porter role or the hospitality industry would be desirable but not essential Perks and Benefits of working at Harvey's Point Hotel • Excellent rate of pay • Employee awards & recognition schemes including employee of the month, long service awards, team recognition days and random treat days • Employee referral programme • Learning and Development opportunities • Opportunity to progress within the Windward Group • Windward Group Hotel discounts • Employee Assistance Programme • Digital Wellness Programme • Discounted health care plan • Birthday card and gift • Meals on duty • Social events • Gift for parents of newborn babies • PRSA pension scheme About Windward Management Harvey's Point Hotel is managed by Windward Management. Windward Management is a team of highly experienced hotel operators and investors with a hotel portfolio of approx. 2,000 keys* in Ireland and Continental Europe. Founded in 2007, Windward is a leading hospitality management company, managing and operating hotels on behalf of their owners. Join Us Today as Concierge Porter! About the company Windward Management Limited is a trusted leader in hospitality management, renowned for delivering operational excellence and exceptional guest experiences. Established in 2007 and headquartered in Dublin, the company specializes in managing hotels across Ireland, blending strategic expertise with personalized service. With a strong commitment to innovation, employee development, and quality, Windward Management offers an exciting opportunity for professionals passionate about making a meaningful impact in the hospitality industry. Required Criteria Desired Criteria Skills you'll need