Job Opportunities API

Key Responsibilities: ·       Ensuring complaints are acknowledged and ensuring customers are kept informed throughout the complaint process ·       Handling all new incoming complaints ·       Liaise with the Complaints Manager to update and manage complaints processes and procedures ·       Ensuring complete information capture, investigation notes, and correct paperwork are documented and maintained ·       Investigate complaints comprehensively and objectively in accordance with company policies and procedures, sector requirements and client contractual obligations ·       Liaise with internal staff, customers, freelance interpreters and the compliance team to investigate all issues ·       Communicating outcomes to the customer ·       Ensure all customer feedback is collated and that intelligent analytical approach is adopted ·       Prepare clear, informed responses to customers via letter and email ·       Ensure and maintain a high level of customer service at all times by taking control of any customer complaints that arise Requirements Qualification and Experience: ·       Minimum of 1 years’ experience in a customer service and/or quality/complaints function ·       Meticulous eye for detail and ability to prioritise effectively ·       Highly organised with a rigorous problem-solving technique ·       Willingness and ability to undertake training needed to fulfil the changing requirements of the job ·       Ability to work as part of a team, promote team working and share ideas Work mode: Work from Office. Shift Time: 10am-7pm. Location: DHA Sector F Rwp. Salary: Market Competitive.