Job Opportunities API

**This is a contract role through June 30, 2027, with possibility of extension.** Our client within the Tech Industry is looking for a Community Manager to join their team! The Community Manager is responsible for daily 1:1 engagement across social platforms, helping shape and execute the brand’s reactive engagement strategy, and translating community insights into clear, actionable reporting. This role sits at the center of real-time brand conversation, building trust, strengthening relationships, and ensuring the brand shows up with the right tone, at the right moment, in the right places. This role requires strong platform fluency, sharp writing instincts, sound judgment, and the ability to identify when a conversation is an opportunity, a risk, a support need, or a moment to simply monitor. The Community Manager is expected to bring a proactive point of view to engagement decisions while staying closely aligned to brand voice, governance, escalation paths, and broader social priorities. Key Responsibilities Community Engagement and Growth Lead daily 1:1 interactions across X, Instagram, TikTok, Threads, Facebook, Reddit, YouTube comments, and emerging platforms. Manage inbound DMs, replies, tags, mentions, and relevant social conversations with speed, empathy, and clarity. Maintain brand voice while adapting tone to platform norms, audience expectations, and the context of each interaction. Build trust and strengthen community relationships through thoughtful, human, and brand-safe engagement. Identify high-value engagement opportunities, including creators, superfans, critics, cultural moments, and audience conversations that could drive relevance or affinity. Support community growth by identifying moments that increase participation, advocacy, reach, and ongoing audience connection. Reactive Strategy and Engagement Decisioning Help shape and execute the brand’s reactive engagement approach across social platforms. Recommend when to engage, when to hold, when to monitor, and when to escalate to PR, Legal, Support, Product, or leadership. Tailor messaging, pacing, and engagement style to each platform’s culture and audience behavior. Maintain a clear point of view on platform risk, brand safety, audience expectations, and conversation sensitivity. Partner with social strategists, content teams, and cross-functional stakeholders to activate reactive posts, replies, and micro-campaigns. Provide guidance on how audience nuance, community feedback, and cultural context should inform creative, copy, and engagement decisions. Trend Spotting and Cultural Intelligence Monitor trends, cultural moments, sentiment shifts, platform conversations, and emerging audience behaviors in real time. Identify emerging subcultures, creators, conversation clusters, and audience signals relevant to the brand. Surface timely opportunities for the brand to participate in relevant conversations in a thoughtful, appropriate way. Flag recurring themes, audience questions, product perceptions, competitive mentions, and cultural shifts that may impact brand strategy or content planning. Translate day-to-day community observations into clear recommendations for engagement, content, and reporting. Crisis Spotting, Risk Monitoring, and Escalation Monitor for potential brand, product, platform, community, or reputation risks. Identify early signals of negative sentiment, misinformation, service issues, customer frustration, or sensitive conversations. Escalate issues through the appropriate workflows with clear context, recommended action, and urgency level. Support real-time response execution during high-visibility moments, launches, sensitive topics, or emerging issues. Maintain strong judgment in fast-moving situations where tone, timing, and escalation accuracy are critical. Support Triage and Customer Care Identify support-related questions, product issues, troubleshooting needs, and cu