Job Opportunities API

Location: Truro We are seeking an additional team member to join our Gateway team, who provides a ‘first point of contact’ service to the people who access our organisation through the helpline, in person or via email or social media. The role will involve actively listening to their conversation, assessing their circumstances, identifying a range of solutions and supporting the person to access the most appropriate option or range of options for their needs through a focussed, guided conversation. The role will also specialise in End of Life triage, providing a compassionate and accessible first point of contact for individuals approaching End of Life and their families . Are you good listener? Do you like helping and supporting others? This role would suit someone with strong interpersonal skills who can provide guidance, reassurance and decision-making support to our helpline. I f you are creative, dedicated with a passion to improving the Health and Well-being of people and their communities, we would love to hear from you. A full driving licence and access to a car is essential for the purpose of completing home visits to individuals approaching End of Life if required, as well as attending events and running a stand . If you are interested and want to know more, give our HR Team a call on 01872 266881 for a chat. As an organisation, we encourage flexible working patterns and are open to negotiation an d making reasonable adjustments. Talk to us about the flexibility and adjustments you need, and we will explore what’s possible for the role. CVs and cover letters are not required but can be submitted to support your application if you wish. If you need any support with your application or require your application in a certain format, please don’t hesitate to contact us. To avoid disappointment, you are advised to submit your application as soon as possible as we reserve the right to close the vacancy early if a high volume of applications are received. This is to ensure that we can manage application levels whilst maintaining a positive candidate experience. Unfortunately, once a vacancy has closed, we are unable to consider further applications. The organisation is positive about employing people with disabilities. We know there’s a wealth of talent among people who have a disability as well as those who have experience of mental or physical health challenges. So, if you need any support with your application or if you require your application in a different format please just give us a call on 01872 266881. If you choose to disclose a disability on your application form and you meet the essential criteria set out in the person specification, we commit to inviting you to an interview.