Job Opportunities API

Bei Roche kannst du ganz du selbst sein und wirst für deine einzigartigen Qualitäten geschätzt. Unsere Kultur fördert persönlichen Ausdruck, offenen Dialog und echte Verbindungen. Hier wirst du für das, was du bist, wertgeschätzt, akzeptiert und respektiert. Dies schafft ein Umfeld, in dem du sowohl persönlich als auch beruflich wachsen kannst. Gemeinsam wollen wir Krankheiten vorbeugen, stoppen und heilen und sicherstellen, dass jeder Zugang zur Gesundheitsversorgung hat – heute und in Zukunft. Werde Teil von Roche, wo jede Stimme zählt. Die Position Job Title: Commercial Operations Lead Job Location: Delhi/Mumbai//Bangalore About the Role • Roche's market leadership depends on flawless execution of our commercial strategy across India. This role drives operational excellence and accountability across our 150+ commercial professionals (face-to-face and digital channels) to consistently deliver against defined KPIs and commercial standards. • You will act as a thought partner to sales leadership, identify execution barriers, coach teams to close gaps, and ensure our commercial organization operates with precision and discipline. Key Responsibilities Business Partnering • Partner with commercial functions (Customer Engagement Organisation, Disease Area Leaders) to identify gaps and implement plans to close patient & business value (NPTs, Leads, sales performance KPIs) and execution related gaps (coverage, conversion, call quality, manager working) • Track performance metrics versus established KPIs, including call frequency, reach among unique customers, digital touchpoint effectiveness, and competitive share of voice • Track trends, highlight underperformance, and recommend operational improvements • Pinpoint operational deficiencies and implement plans in partnership with Cluster Leaders and commercial teams to drive corrective actions • Partner with Customer Engagement Head and Cluster Leaders to drive behavioral accountability • Escalate systemic barriers (process, capability, resource) to Customer Engagement Head and Cluster Leaders • Jointly accountable with Cluster Heads to achieve execution KPIs Business Projects • Drive transformation projects across business, technology, analytics such as sales and CRM system enhancements, process automation SFE Analytics • Design, optimize, and execute SFE frameworks that empower customer-facing teams to maximize productivity, and drive customer engagement • Build, maintain, and enhance SFE dashboards and performance metrics in collaboration with global and local BI/IT teams • Drive adoption of omnichannel customer engagement tools and integration of digital touchpoints into daily field workflows • Partner with the digital/IT teams to continuously refine CRM features, data quality, and user experience for the commercial team • Work closely with Insights team to establish standard business review a d rigor across clusters • Optimize account assignment and territory allocation to maximize coverage and productivity • Coverage & Frequency Strategy: Define and govern customer segmentation (A/B/C or priority tiers), establish coverage and frequency norms, monitor adherence to frequency strategy • Execution Governance: Define minimum calls per day hygiene norms, geographic spread of customer within territory (HQ/Ex-HQ/OS), Monitor route efficiency, time spent in outstation markets, monitor call quality and insights reported • Sales Performance Analytics & Reporting: Design and manage SFE dashboards, Track YTD, MoM, and trend performance, Provide actionable insights for leadership and sales managers, Identify early warning signals and performance risks • Any other SFE analytics projects as per business requirement Reporting and Team • Reports to: Customer Engagement Head • Team: India Commercial Engagement Leadership. • Span of Influence: 150+ commercial professionals across face-to-face and digital channels Requirements • 8-12 years of experience in SFE, Commercial Excellence, commercial field operations, sales management, or field force execution at scale • Demonstrated success driving operational rigor and accountability in large teams (50+ people) • Strong coaching and influence skills—able to challenge senior leaders and drive behavioral change • Experience with KPI monitoring, performance management, and execution accountability • Comfort with data analysis and metrics-driven decision making • India market experience or proven ability to operate in complex, fragmented markets • Track record of improving operational metrics and team performance What We're Looking For • Operational excellence mindset—you drive execution and hold teams accountable • Someone who can meet leadership at eye level, collaborate and influence; and drive needed change • Systems thinker—you identify root causes of performance gaps and fix them • Coach and communicator—you build capability in others through clear feedback and support • Ability to influence without authority • Strong strategic and analytical skills Wer wir sind Eine gesündere Zukunft treibt uns zur Innovation an. Mehr als 100.000 Mitarbeiter weltweit arbeiten gemeinsam daran, wissenschaftliche Fortschritte zu erzielen und sicherzustellen, dass jeder Zugang zur Gesundheitsversorgung hat – heute und für zukünftige Generationen. Durch unser Engagement werden über 26 Millionen Menschen mit unseren Medikamenten behandelt und mehr als 30 Milliarden Tests mit unseren Diagnostik-Produkten durchgeführt. Wir ermutigen uns gegenseitig, neue Möglichkeiten zu erkunden, Kreativität zu fördern und hohe Ziele zu setzen, um lebensverändernde Gesundheitslösungen zu liefern. Gemeinsam können wir eine gesündere Zukunft gestalten. Roche ist ein Arbeitgeber, der die Chancengleichheit fördert.