Job Opportunities API

The Cross Family of Agencies welcomes you. We need your talent and expertise. Seeking r eliable, detail ‑ oriented   Administrative Specialist   to support our insurance agency’s day ‑ to ‑ day administrative operations. This role involves reception, vendor coordination, scheduling meetings with insurance carriers,   handle processing for commercial lines,   issuing Certificates of Insurance for commercial clients, organizing internal events (e.g. office luncheons),   tracking and ordering office supplies   and other tasks to ensure the office runs smoothly. Key Responsibilities: • Reception & Front Desk • Greet clients, visitors, and vendors in a professional and helpful manner. • Answer, screen, and forward phone calls; manage voicemail and respond or redirect messages appropriately. • Handle incoming and outgoing correspondence (mail, PDF/email documents). • Maintain a clean, welcoming front desk and reception area. • Works with IT & Management Team for various IT and branch location safety protocols and procedures • Carrier & Vendor Coordination • Schedule and coordinate meetings with insurance carriers; prepare meeting materials as needed. • Communicate   between branch leadership, corporate operations and   vendors for building maintenance, supplies, and services; obtain quotes, schedule visits, oversee vendor performance. • Ensure building maintenance tasks are tracked and followed up. • Certificates of Insurance (COIs)   & Commercial Lines Processing • Process requests for Certificates of Insurance   for Commercial clients as directed by Commercial Lines Account Managers . • Collect required   holder   data ( holder   name,   requested   limits, required wording), verify current coverage. • Issue COIs in a timely manner, maintain records / logs of issued certificates   within agency management system (AMS360) • Coordinate with carriers or internal underwriters to ensure compliance with request terms. • Pull daily transactions from commercial lines carrier websites and process tasks • Office Event Coordination Plan, schedule, and execute internal office events   with branch leadership , such as luncheons, holiday parties, staff meetings. • Handle catering, venue or space set ‑ up, clean up, and manage budget/expenses for events. • Administrative & General Office Duties • Maintain and order office supplies; track inventory. • Filing (physical   or   electronic), scanning, copying, and maintaining document organization. • Assist   branch leadership   with basic bookkeeping / expense tracking for office operations if needed. • Assist with internal reporting tasks, preparing materials, compiling data for meetings. • Other Duties • Support other agency staff (producers, customer service, etc.) with ad hoc tasks , such as C/L Proposals and Summaries • Continuous learning and assistance in maintaining knowledge of insurance policies / industry protocols, especially as related to COIs and carrier requirements. • Ensure confidentiality and appropriate handling of sensitive documents and information. Qualifications: • High school diploma or equivalent; additional coursework or certification is a plus. • Proven experience in an administrative or office support role, preferably in insurance or a related field. • Strong organizational skills, attention to detail, and ability to manage multiple tasks/priorities simultaneously. • Excellent verbal and written communication skills. • Proficiency with standard office software: Microsoft Office (Word, Excel, Outlook), plus ability to learn agency management systems or COI issuance tools. • Customer service mindset: friendly, professional, responsive. • Ability to work independently but also collaborate well in a team environment. • Problems ‑ solving attitude; resourceful; ability to follow through on tasks with minimal supervision. Working Conditions: • Full ‑ time, Monday through Friday in an office setting. • Some physical activity such as moving office supplies, setting up spaces for lunch/events, light lifting. Compensation: The base salary range for this role is $18.00- $21.00 hourly.  Actual compensation will be based on factors including location, skills, experience, and internal equity. Cross Insurance offers a comprehensive benefits package, including but not limited to: Medical; Dental; Vision; Life / AD&D; Short and Long-Term Disability; 401k (with match); HSA/FSA/DCA options; Paid Time Off; and more.