Job Opportunities API

Moco isn’t like any other museum. We started in Amsterdam, expanded to Barcelona, and after receiving +5 million visitors are now shaking things up in London. Our goal? To make art, fun, bold, and for everyone. At Moco, we showcase work by icons like Basquiat, Warhol, Kusama and street legends like Banksy, whose art challenges power and speaks to the people. We celebrate the voices that are not always found in traditional museums, from the streets to the digital world and beyond. Our spaces are filled with immersive art, powerful messages and a playful spirit. We believe in breaking the rules, thinking differently, and making art that connects with real life. Our team is made up of curious, passionate people who love creativity, community, and doing things with heart. You don’t need to be an art expert, just open-minded, energetic, and ready to be part of something exciting. The Commercial Host is the museum’s front-facing sales and marketing ambassador, responsible for driving ticket, membership, and promotional sales while delivering visitor experiences. They are the first point of contact for all visitors, acting as Moco’s ambassadors by combining energy, knowledge, and professionalism to engage them, answer questions about the museum, and promote Moco’s offerings, including group tickets, memberships, and the ‘Pink Experience’. Commercial Hosts are empowered to enhance each visitor’s journey. Whether through personalised touches, upselling opportunities, or guiding guests through tickets, concessions, and special offers. They combine an understanding of Moco Museum’s art and experiences with strong sales skills to maximise revenue and ensure every visitor leaves informed, inspired, and excited to return. In addition to their commercial responsibilities, Commercial Hosts may be required to act as a Runner during busy periods or operational needs. This involves supporting colleagues across the visitor journey by assisting with queue management, replenishing materials, delivering supplies, providing wayfinding support and responding to operational requests to ensure the smooth and efficient flow of visitors throughout the Museum. Welcome visitors with warmth and professionalism, serving as the museum’s first point of contact. Promote and sell tickets, memberships, special experiences and store promotions. Distribute promotional materials and engage with guests to drive awareness of Moco Museum’s offerings and events to the public. Achieve daily sales conversion targets (30% - 40% conversion rate) and contribute to overall museum revenue. Answer visitor questions confidently about tickets, memberships, events, concessions, and artworks. Proactively engage with visitor feedback to boost reviews and enhance guest satisfaction. Make decisions to enhance visitor experiences, such as offering complimentary tickets or personalised touches. Provide direction. Collaborate with the Visitor Experience Hosts to align promotional efforts with marketing goals. Ability to work independently and outdoors.   Fluent in English; other languages are a strong advantage Friendly, approachable, and energized by human interaction Previous customer service or hospitality experience is essential Reliable, punctual, and able to work weekends and evenings (the museum is open daily) A team player with strong communication skills Curious, creative, and takes initiative Enthusiasm for modern and contemporary art is a plus Must be eligible to work in the UK Availability to start in mid July Act as a Runner when required, providing operational support across the museum by assisting with visitor flow, delivering supplies and materials, replenishing visitor-facing areas, responding to operational requests and supporting colleagues during busy periods.  Beneath our brand’s surface, at Moco Museum we are a team that thrives on creativity, inclusivity and collaboration. Each of us brings unique ideas, exper