Job Opportunities API

Alfa Laval Energy Division Marketing is looking for   Commercial Excellence & C ustomer Experience   Manager Every day, we get opportunities to make a positive impact – on our colleagues, partners,  customers  and society. Together,  we’re  pioneering the solutions of the future and unlocking the full potential of precious resources. Trusted to act on initiative, we challenge conventional thinking to develop   world ‑ leading   technologies that inspire progress in vital areas, including energy, food,  water  and shipping. As we push forward, the innovative, open spirit that fuels our 140 ‑ year ‑ old   start ‑ up   culture and rapid growth also drives our personal growth. So, as we shape a more resourceful, less wasteful world, we build our careers too. About the Role The Energy Division is accelerating its growth agenda by transforming customer journeys and strengthening commercial performance across the business.   As Commercial Excellence   &   Customer Experience ( CX )   Manager, you will play a key role in helping us create seamless customer experiences and turn market opportunities into measurable business results.   Working across Business Units,   Sales   and Marketing, you will   leverage   customer insights, funnel analytics and commercial data to   identify   opportunities, improve   conversion   and drive customer engagement throughout the buying journey.   You will combine strategic thinking with hands-on execution, leading initiatives that improve customer experience, strengthen commercial   excellence   and enable a more data-driven approach to growth across the division   and sales companies. Key Responsibilities  for this role entail: CX   & Journey   o ptimization • Drive continuous improvement of customer journeys across the commercial funnel • Translate customer insights   data and feedback into actionable initiatives • Identify   friction points, conversion   barriers   and growth opportunities across customer touchpoints • Facilitate customer journey reviews and drive follow-up on prioritized actions • Ensure content, campaigns and engagement activities support customer needs throughout the buying journey • Contribute to improving customer satisfaction,   engagement   and retention Funnel   p erformance   & Commercial   e xcellence • Monitor funnel performance, lead   progression   and conversion across the division • Identify   bottlenecks and opportunities to improve lead quality, conversion   rates   and commercial effectiveness • Drive best practices for lead management and collaboration between Marketing and Sales • Partner with Business Units and Sales teams to support data-driven decision making and performance improvement • Support the implementation and scaling of commercial excellence methodologies and ways of working • Develop compelling value propositions together with product and   business   owners Data,   i nsights   &   c ontinuous   Improvement • Leverage CRM,   marketing   and commercial data to support fact-based decision making • Build visibility around customer, campaign and funnel performance through reporting and analytics • Translate data into recommendations that drive growth and improve customer experience • Share best practices and support capability building across the division   & sales companies • Act as a trusted partner to stakeholders on customer experience,   conversion   and growth Who You Are You are   a commercially   minded with a passion for customer experience, growth and data-driven decision making. You enjoy turning insights into action and thrive in a collaborative environment where marketing,   sales   and business priorities intersect. With a strong analytical mindset and a hands-on approach, you are comfortable challenging the status quo, influencing   stakeholders   and driving meaningful improvements across customer journeys and commercial processes. Most importantly, you are motivated by creating   measurable   impact — for customers and for the business. What   You  Know • Bachelor's or   master’s degree in   M arketing , Business, Analytics,   Economics,   E ngineering,   Service Design, Information   Systems   or a related field • + 3   years of experience within customer experience, commercial excellence, growth marketing,   analytics   or related disciplines • Experience from consulting, agency environments ,   international   organizations   or sales companies   is considered an advantage • Strong analytical capabilities and ability to translate data into actionable business recommendations • Experience working with CRM platforms, customer   data   and marketing performance measurement • Strong communication   and stakeholder management skills • Professional   proficiency   in English, written and spoken What's   in it for You? This is a unique opportunity to shape how customer experience and commercial excellence are developed across Alfa Laval.   You will work in a truly global environment with colleagues from around the world and   have the opportunity to   influence customer journeys, commercial   performance   and business growth across multiple businesses.   Your work will have a direct impact on how we create value for customers and accelerate growth . Assessment practicalities We care about diversity, inclusion, and equity in our recruitment processes.   We also believe behavioral traits can provide important insights into a candidate's fit to a role.   To help us achieve   this   we apply   Pymetrics   assessments, and upon application you will be invited to play the assessment games. For more information, please contact: Oliver Hellberg, Head of Marketing & Commercial Excellence Energy Division,   [email protected] Tanja Sukaj Talent Acquisition Partner,   [email protected] For union information, please contact: Monica Anderberg, Unionen, at   [email protected] Johan   Ranhög , Akademikerna at   Johan.Ranhö[email protected] Stefan Sandell, Ledarna at   [email protected] Kindly send in your application no later than   15 th   of   August   2026.   If the right candidate appears, the ad will be closed earlier.   Due to summer vacation in the hiring team this process will take longer than expected and we will ensure to   revert   to you as soon as possible upon our return.   Applications sent directly via email will be disregarded without notice due to   General   Data Protection Regulation (GDPR).