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Clinical Supervisor, Virtual Clinical Operations

Interwell Health
CompanyInterwell Health
CategoryHealthcare
LocationRemote
RemoteRemote
EmploymentNot stated
LevelManager
SalaryNot stated by the employer
Posted8 Jul 2026
Last verified7 Aug 2026
SourceEmployer ATS (greenhouse)
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Description
Interwell Health is a kidney care management company that partners with physicians on its mission to reimagine healthcare—with the expertise, scale, compassion, and vision to set the standard for the industry and help patients live their best lives. We are on a mission to help people and we know the work we do changes their lives. If there is a better way, we will create it. So, if our mission speaks to you, join us! Interwell Health is seeking a Clinical Supervisor to lead a team of RN Care Managers within our Virtual Clinical Services organization. This team partners closely with other interdisciplinary members to deliver coordinated assessments, education, care planning, and targeted interventions for patients across multiple states through telephonic and virtual care models. Reporting to the Manager/Senior Manager, you will provide direct supervision, coaching, and clinical leadership while serving as a subject matter expert for virtual clinical operations. You will collaborate with clinicians, practice partners, and internal stakeholders to ensure high ‑ quality care delivery, strong clinical standards, and an exceptional patient experience. Please note, we currently have two Supervisor openings available; both are Full Time, Remote opportunities. What You’ll Do:   Provide leadership, coaching and development for all direct reports to maintain an engaged and productive workforce.     Monitor, supervise and balance workflow of the interdisciplinary virtual clinical care team.     Ensure adequate staffing levels and manage clinician schedules to meet patient demand and  needs.   Partner with managers to set, communicate, and  monitor  clinician performance goals, ensuring alignment with program  objectives  and quality standards.   Provide ongoing coaching, constructive feedback, and performance support to clinicians, proactively addressing performance issues and identifying opportunities for improvement, growth, and professional development.   Foster a collaborative and inclusive team environment among direct reports, practice partners, and internal stakeholders, where individual differences are valued and leveraged to achieve organizational goals.   Identify  opportunities for improving processes and  workflows and  c ollaborate with virtual clinical operations leadership and other cross-functional leads to implement changes that enhance efficiency, patient experience, and care quality;  monitor the effectiveness of implemented changes and  adjust  as necessary.     Conduct regular quality assurance reviews of recorded clinician calls to ensure  optimal  member experience and adherence to clinical standards ; e nsure patient interactions meet the highest standards of care and empathy.    Assist with interviewing candidates and training of new hires. What You’ll Need   Associate's Degree or higher. Hold an active unrestricted clinical license (RN, SW, RD, PharmD). Experience in renal care, chronic disease management, or related clinical care management; telephonic or virtual care program experience preferred.   Minimum 2 years of supervisory experience, preferably leading and developing clinical teams. Proven ability to coach, motivate, and foster a collaborative, high ‑ performing environment.   Strong ability to analyze performance metrics, patient feedback, and clinical outcomes to identify trends, address operational issues, and drive continuous improvement.   Proficiency with EHRs, telehealth platforms, and Microsoft tools (or equivalent), with the ability to quickly learn and adapt to new technologies.   Excellen