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Clinical Services Manager (CSM) - North Bay ONE KIDS PLACE – Children’s Treatment Centre  provides rehabilitation and related support services for children and youth (up to the age of 19) and their families living in the Districts of Muskoka, Nipissing and Parry Sound. All staff will provide service within an interdisciplinary team environment committed to family-centered practice. POSITION: Clinical Services Manager (Contract Full Time) LOCATION: North Bay EFFECTIVE:  ASAP DURATION: 1-YEAR POSITION SUMMARY: Reporting to the Director of Clinical Services, the Clinical Service Manager (CSM) is an engaged and resourceful values-based leader who will develop internal and external relationships in support of the Centre’s strategic and operational priorities. The CSM will apply developed management competencies and strong leadership capabilities. Being community minded, the CSM will provide leadership to staff in all locations and work collaboratively with the full leadership team to create and promote an inclusive workplace culture, championing a participatory decision-making approach, supporting front line staff and each other in the delivery of rehab services, resulting in the most positive outcomes for the children, youth, and families who receive our services. JOB DUTIES: Clinical Services • Provides program and service specific leadership and direction for the development and provision of quality services for children, youth and families; • Ensures that standards/benchmarks and performance indicators are being met by staff members and will interpret the data used for evaluating the quality of assessments and clinical interventions; • Clinical best practices - Implements policies/procedures to ensure clinical practices meet or exceed guidelines set by the Regulated Colleges of all disciplines, Empowered Kids Ontario (EKO) and the Centre • Regulatory & Legislative Compliance - Ensures that program specific services are consistent with the provisions of the Child and Family Services Act, policies, Regulated Health Colleges and procedures of the Centre and relevant accreditation standards • Assigns urgent or crisis client referrals to all clinical staff, while completing regular monitoring and evaluation of caseload data to inform workload leveling and ensure service delivery volume targets • Provides leadership and integrates policies and processes to ensure continuous quality improvement principles are embedded in service design, delivery and evaluation • Provides leadership and support of quality improvement and performance measurement to ensure clinical activities address client and family needs, goals and priorities • Facilitates the integration of quality improvement initiatives and best practices that can be monitored and measured using reliable and valid data • Ensures compliance with service documentation and reporting procedures • Participates in the development of the Centre’s annual service delivery operating plan, as well as tracking and reporting on progress throughout the year • Ensures program development, clinical practice and clinical service philosophy is consistent with the vision, mission and values of the Centre Community Networking • Within in a multi-stakeholder environment, establishes effective working relationships with community stakeholders to ensure integrated/seamless service delivery, and service delivery planning • Participates on assigned District, Regional and Provincial Committees/Workgroups as required Management • Coaches, develops and supervises regulated and non-regulated staff. Completes strategically & operationally aligned performance reviews of designated staff • Demonstrate understanding and commitment to staff and client safety and participates in all required education • Works closely with the Human Resources Department to make recommendations to the Executive Director regarding the hiring and/or termination of departmental staff • Demonstrates knowledge of and ability to apply relevant legislation (e.g., Child and Family Services Act, Human Rights, Health and Safety, PHIPA, etc.) • Ongoing internal and external communication (i.e. written and verbal) will be an ongoing requirement for the position. • Creates and fosters a positive and inclusive team culture that is informed by the Values of the Centre. The preceding described duties are representative and should not be construed as all-inclusive. QUALIFICATIONS: • Master's degree, Health or Human Sciences or related field preferred • A  minimum  of 3 plus years of progressive management experience is preferred • Experience with remote and/or marginalized communities • Supervision of in-person and virtual services across a broad geographic area (i.e. Districts of Muskoka, Parry Sound, and Nippissing) • Evidence of continuous learning and professional development • Experience leading healthcare quality improvement projects and demonstrated leadership experience  related to performance measurement, reporting, CQI, business and process analysis and evidenced-based care • Project management skills and knowledge is considered an asset • Ability to coach, develop and supervise regulated staff (i.e. SLP, OT, PT, Social Work) within a unionized workplace; • Excellent planning and organizational skills and flexible to adjust to changing priorities • Resourceful and independent with the ability to bring leadership within a collaborative team-oriented environment • Computer literacy with MS Office Suite, and Clinical Data platforms (i.e. CRISP) • Proven track record providing high level customer service • Excellent interpersonal, oral and written communication skills • Travel required, so a valid driver’s license and proof of insurance is required • Knowledge of the districts of Muskoka, Parry Sound and Nippissing would be an asset • Fluent in both official languages is required • Proof of COVID Vaccinations as required by the sector COMPENSATION: $44.48 to $55.68 hourly (depending on prior experience). WHY WORK AT OKP? As an employee at One Kids Place, you will become part of a team of skilled professionals working together to meet the special needs of children, youth and their families. The work environment includes the family-centered principles and values of mutual respect, collaboration, accessibility and community inclusivity. One Kids Place provides opportunities for ongoing education and development through mentorships, workshops, conferences and seminars. All of our locations benefit from Northern Ontario living. Work and live minutes from numerous ski-hills, beaches, lakes, trails and outdoor activities for all seasons. As well as unique art, cultural and shopping experiences. Additionally, we offer: • An amazing PENSION plan • Employee Health Benefits • 4 weeks of vacation to START! • Need even more time off? We offer paid corporate holidays, paid sick time, paid breaks, and more! For an opportunity to be part of our exciting future, please apply via this job posting or send your resume attention to: Human Resources One Kids Place, 400 McKeown Ave., North Bay ON P1B 0B2 E-mail: [email protected] www.onekidsplace.ca One Kids Place Children’s Treatment Centre is committed to an inclusive and accessible environment. Please send an email to the address above to let us know if you require any accommodation during the recruitment process. We thank all applicants for their interest. An acknowledgement will be sent only to those candidates who will be interviewed. -------------------------------------------------------------------------------------- LA PLACE DES ENFANTS – Centre de traitement pour enfants  offre des services de réadaptation et des services de soutien connexes aux enfants et aux jeunes (jusqu’à l’âge de 19 ans) vivant dans les districts de Muskoka, Nipissing et Parry Sound, ainsi qu’à leurs familles. Tous les membres du personnel offrent des services au sein d’une équipe pluridisciplinaire en fonction d’une approche axée sur la famille. POSTE : Gérant du service à la clientèle (contract à temps plein) LIEU DE TRAVAIL : NORTH BAY ENTRÉE EN FONCTION :  Dès que possible SOMMAIRE DU POSTE :  Relevant du directeur des services à la clientèle, le CSM est un leader engagé et ingénieux fondé sur des valeurs qui développera des relations internes et externes à l'appui des priorités stratégiques et opérationnelles du Centre. Le CSM appliquera des compétences de gestion développées et de solides capacités de leadership. Soucieux de la communauté, le CSM assurera le leadership du personnel dans tous les emplacements et travaillera en collaboration avec l'équipe de direction complète pour créer et promouvoir une culture de travail inclusive, défendant une approche participative de prise de décision, se soutenant mutuellement dans la prestation de services de réadaptation, résultant dans les résultats les plus positifs pour les enfants, les jeunes et les familles qui reçoivent nos services. FONCTIONS DU POSTE : Services cliniques • Fournit un leadership et une orientation spécifiques aux programmes et aux services pour le développement et la prestation de services de qualité pour les enfants, les jeunes et les familles • S'assurer que les normes/repères et les indicateurs de performance sont respectés par les membres du personnel et interprétera les données utilisées pour évaluer la qualité des évaluations et des interventions cliniques ; • Meilleures pratiques cliniques - Met en œuvre des politiques/procédures pour s'assurer que les pratiques cliniques respectent ou dépassent les lignes directrices établies par les collèges réglementés de toutes les disciplines, Empowered Kids Ontario (EKO) et le Centre • Conformité réglementaire et législative - S'assure que les services spécifiques au programme sont conformes aux dispositions de la Loi sur les services à l'enfance et à la famille, aux politiques, aux collèges de santé réglementés et aux procédures du centre et aux normes d'agrément pertinentes • Attribue les références de clients urgents ou en situation de crise à tout le personnel clinique, tout en effectuant un suivi et une évaluation réguliers des données sur la charge de travail pour éclairer le nivellement de la charge de travail et garantir les objectifs de volume de prestation de services • Assurer le leadership et intégrer les politiques et procédés pour assurer la prise en compte des principes de l’amélioration continue de la qualité dans la conception, la prestation et l’évaluation des services. • Assurer le leadership et apporter du soutien pour l’amélioration de la qualité et la mesure du rendement afin que les activités cliniques répondent aux besoins, aux buts et aux priorités des clients et des familles. • Faciliter l’intégration des initiatives d’amélioration de la qualité et des pratiques exemplaires qui peuvent être surveillées et mesurées à l’aide de données fiables et valides. • Assure le respect de la documentation de service et des procédures de reporting • Participe à l'élaboration du plan opérationnel annuel de prestation de services du Centre, ainsi qu'au suivi et à la production de rapports sur les progrès tout au long de l'année • S'assure que le développement du programme, la pratique clinique et la philosophie des services cliniques sont conformes à la vision, à la mission et aux valeurs du Centre Réseautage communautaire • Dans un environnement multipartite, établit des relations de travail efficaces avec les parties prenantes de la communauté pour assurer une prestation de services intégrée/transparente et une planification de la prestation de services • Participe aux comités / groupes de travail de district, régionaux et provinciaux assignés, au besoin Gestion du leadership • Encadre, développe et supervise le personnel. Effectue des évaluations de performance alignées sur les plans stratégique et opérationnel du personnel désigné • Faire preuve de compréhens