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About Us Modena Health (“MH”) and Modena Allergy & Asthma ("MAA") are leading and rapidly growing medical practices specializing in allergy, asthma, and immunology care, with clinics across Southern California and Arizona—and ambitious plans for national expansion. We are physician-led, hospitality-focused, and technology-enabled, committed to transforming allergy care while advancing clinical research and expanding access to cutting-edge medicine. Known for our high standard of excellence, we provide compassionate, patient-centered care for both pediatric and adult patients. Our model combines hospitality-driven service with innovative technology solutions that streamline operations, improve clinical outcomes, and enhance the experience for both patients and providers. At Modena, we aim to hire great people, treat them well, and help them find meaning and purpose in our mission. Our dedicated team values collaboration, positivity, and growth while striving to improve lives through expert diagnosis, treatment, and research. We are looking for high-energy, kind, and collaborative individuals eager to grow personally and professionally while making a meaningful impact in the lives of others.   Job Summary   We are seeking an experienced and detail-oriented Clinical Quality Control and Process Improvement Manager to join our rapidly-growing, national Allergy, Asthma, and Immunology clinic. This key leadership role is responsible for developing, implementing, and monitoring high-standard clinical and administrative processes to ensure exceptional patient safety, regulatory compliance, operational efficiency, and consistent quality of care.The ideal candidate will have strong clinical knowledge combined with a passion for process optimization, data-driven decision making, and team development. This position plays a critical role in elevating our standards for both clinical procedures and front-office performance. This role is mostly on-site with expected travel between sites and nationwide. Candidate will play a major role in developing our online training platform for front desk staff, managers, nursing, and providers.   Key Responsibilities   Clinical Quality & Process Improvement Develop, implement, and continuously improve standardized protocols for key clinical procedures, including: Administration of allergy immunotherapy injections Administration of biologic medications Skin testing (prick, intradermal, patch) Laboratory specimen collection and processing Spirometry testing Fractional Exhaled Nitric Oxide (FeNO) testing Conduct regular audits, observations, and quality checks on nursing and clinical staff performance. Identify opportunities for process enhancement to reduce errors, improve patient throughput, and enhance safety. Ensure full compliance with OSHA, HIPAA, AAAAI guidelines, and all applicable state and federal regulations. Lead training programs and competency assessments for clinical staff on procedures and best practices. Investigate incidents, near-misses, and patient complaints related to clinical processes and implement corrective action plans. MIPS (Merit-based Incentive Payment System) reporting, data collection, and submission to maximize incentives and maintain compliance. Ensure providers and staff are working towards 100% MIPS compliance. Assis the development of online training programs for front office, managers, and nursing staff.   Administrative & Front Office Quality Control Monitor and optimize front office performance metrics, including: Copay and patient responsibility collection rates Average call answer time Timely and accurate completion of patient paperwork and insurance eligibility verification Establish key performance indicators (KPIs) and dashboards for both clinical and administrative teams. Perform regular audits of documentation, billing accura