Job Opportunities API

About ThoughtFull ThoughtFull is on a mission to simplify mental health for your personal and professional growth - through every season of life, anytime, anywhere.  ThoughtFull is a Temasek-backed mental health company that provides full mental healthcare services for corporates clients around the Asian region and beyond. We were the first in Asia to offer clinically validated text-based coaching and the first to partner with insurers, making care more accessible to individuals and businesses. Join us on our mission and be part of our rockstar team!  Job Description: Our Clinical Operations team sits at the heart of service delivery, ensuring that our systems, processes, and providers operate efficiently and effectively across multiple markets. We are looking for a highly analytical and detail-oriented Clinical Operations Analyst to support operational excellence through reporting, process optimization, and workflow execution.  If you enjoy working with data, solving operational challenges, and building scalable systems, we'd love to hear from you.  The outcomes you will drive: Performance  Turn operational data into insights that help ThoughtFull scale smarter  Provide the visibility into operational and clinical performance for leaders to make informed decisions as we grow across markets.  Build and maintain data accuracy and reporting across systems that provides clear visibility to relevant stakeholders  Identify trends, risks, and opportunities through data analysis and validation  Monitor service levels and operational performance to support a high-quality user experience  Oversee incentivization schemes for a global provider network to enable best performance and care delivery   People  Become a trusted operational partner across the business  Work closely with teams across ThoughtFull to solve challenges, improve decision-making, and ensure operational excellence supports every stage of the user and provider journey.  Provide stakeholders with reliable operational insights and recommendations  Contribute to cross-functional initiatives that improve efficiency, quality, and scalability  Process  Build systems that enable high-quality care at scale  Design, improve, and execute efficient, reliable and scalable operational workflows that support providers and internal teams  Build and maintain automations that reduce manual work and improve consistency  Create and maintain clear documentation and SOPs that improve operational resilience  Product  Shape a seamless experience for providers and users  Bridge operational realities with product development to ensure our platform continues to support exceptional care delivery and a great user experience.  Contribute operational insights that improve product decisions and workflows  Support the successful rollout of new features, services, and operational processes  Validate operational readiness and identify opportunities to improve the provider and user experience  Philosophy  Build the operational engine behind ThoughtFull’s growth  Approach challenges with curiosity, accountability, and a solutions-oriented mindset  Champion operational excellence through accuracy, reliability, and continuous learning  Contribute to building systems and capabilities that support ThoughtFull’s long-term growth and impact Requirements About You: Qualifications:  Bachelor's degree in Business Administration, Operations Management, Data Analytics, Psychology, or a related field  Strong proficiency in Microsoft Excel, including formulas, d