Job Opportunities API

Zenara Health is looking for a warm, articulate Clinical Concierge to help psychiatrists and mental health clinicians get started with Zenara Assess and feel genuinely supported from their first interaction. Our users are psychiatrists, mental health clinicians, and psychiatric practice teams. They are busy, professional, and clinically sophisticated. We are looking for someone who can speak with them calmly, clearly, and credibly — not as a salesperson, and not as a call-center script reader, but as a helpful guide who makes the experience feel easy, human, and well looked after. This is not a sales role. It is not a call-center role. It is a high-trust concierge role for clinicians who are getting started with Zenara. The main focus of the role is running short Microsoft Teams onboarding calls, following up after early Assess reports, helping users get the most out of Assess, and making sure questions or issues are routed cleanly. There is also a small component of answering inbound calls during the afternoon coverage window, though we expect inbound call volume to be low at the start. You do not need to be a clinician, but a clinical or mental-health-related background is strongly preferred. This could include nursing, psychology, social work, behavioral health, care coordination, psychiatric practice administration, medical assisting, healthcare customer success, or current study in a related field. About Zenara Zenara is a psychiatric practice platform built by a psychiatrist, for psychiatry. Our first product, Assess , helps clinicians gather a structured clinical picture before the first appointment, so they can spend more of the visit with the person in front of them — not just collecting information. Zenara supports the clinician. It does not diagnose. It does not treat. It does not replace clinical judgment. The person in this role must understand and protect that boundary in every conversation. What you’ll do 1. Run short Microsoft Teams onboarding calls You will run scheduled 15-minute video calls with new users shortly after they sign up. These calls are typically held on Microsoft Teams , so you must be comfortable appearing on video with clinicians and professional users. You will: Welcome new users and help them feel oriented Walk them through a short demo report using a script and talking points we provide Help them understand how to get started with Assess Answer common workflow questions Keep the call clear, warm, and concise Log brief notes afterward The goal is not heavy training. The goal is to help the clinician get to first meaningful use and feel that Zenara is responsive, thoughtful, and easy to work with. 2. Follow up after first and second reports You will make light outbound follow-up calls or messages after users complete early Assess reports. These follow-ups should feel helpful, not sales-driven. You will: Ask whether the report made sense Understand whether the clinician is getting value from Assess Identify any friction or confusion Help the user understand the next practical step Encourage continued use where appropriate Capture feedback for the team Flag repeated questions or issues we need to fix This is one of the most important parts of the role. A clinician should feel that Zenara did not just give them a tool and disappear. They should feel accompanied. 3. Help users get the most out of Assess You will be one of the first people to hear where users are finding value, where they are confused, and what would make the experience easier. You will: Help users understand the basic Assess workflow Reassure them when something is unfamiliar Explain what Assess does and does not do, using the guidance we provide Collect feedback from real user conversations Share patterns with the Zenara team so we can improve the product and onboarding experience You will not be expected to answer clinical questions beyond your scope. We will give you cle