Job Opportunities API

At Revere Health, we believe there is a better path to healing and healthcare maintenance, and we’re working on this mission—one patient at a time. We’re a national leader in a movement called value-base care which aims to improve treatment outcomes and keep costs down. Our internal culture is one that promotes respect and consistently recognizes the impact that individual employees have on the mission of the organization. Position Summary:   Under the direction of the IT Applications Manager, the Clinical Application Analyst II takes full ownership of assigned clinical and ancillary systems, serving as the primary subject matter expert and technical leader for those applications. This role drives system optimization, leads project workstreams, and makes independent configuration and design decisions within scope. The Analyst II serves as the escalation point for Analyst I staff, mentors junior team members, and acts as a strategic partner to clinical departments and organizational leadership. Essential Job Functions: Application Support • Serve as the primary owner of assigned clinical applications, accountable for system performance, stability, and continuous improvement. • Provide Tier III support for assigned high-volume software systems during business hours, after hours, and weekends as required; serve as the escalation point for Analyst I staff. • Perform advanced technical support, root-cause analysis, installations, maintenance, and troubleshooting of systems and associated interfaces. • Lead vendor interactions, escalations, and relationship management for assigned applications. • Review and analyze system and performance indicators; independently resolve complex issues and implement corrective actions. • Coordinate cross-functional application support with other Information Technology teams. • Serve as the technical and subject matter expert for assigned applications for users, team members, vendors, and management. Clinical Office s   Support • Act as a liaison between assigned departments, clinical end  users  and technical personnel . • Assist  in the coordination and maintenance of all current systems for assigned departments . • Provide  in-person  support for providers and end users as needed during and after clinical system  implementation s and  upgrades . • Identify  and  assist  with planning for, and developing, department-specific requirements for future  clinical  product  considerations. • Analyze and document user requirements, procedures, and problems to automate or improve existing systems. • Provide  leadership and  coordination  with  department  super users . Process and Documentation   Management • Assure that all documentation for  workflows, configure and/or build activities, change management adherence, end user notifications, training  information  and status reporting in the  appropriate systems  is properly completed . • Analyze systems and processes to  identify  opportunities for improvement in patient care and provider productivity. • Develop, document, and revise system design procedures, test procedures, and quality standards. • Improve how applications are configured to help  users  understand the limitations and capabilities of information systems and associated applications. Training • Assist  in training users on upgrades and new installations. • Assist  with educational initiatives in clinical application  utilization , data reporting, and other areas  of clinical  technology. • Mentor Application  Analysts I  to improve skills in preparation for more responsibility. Project Management • Manage small to medium application projects that may include scheduling or  facilitating  meetings ,  as necessary ,  to complete assignments. • Participate in system-wide Information Services projects as assigned. • Performs written and oral project status reporting on a regular basis. Essential Skill s : • • Enthusiasm for learning innovative technologies and techniques . • Strong project management skills. • Strong   problem-solving and  analytical skills. • Excellent  written and oral communication skills . • Ability to work independently under pressure and prioritize tasks  while  maintaining  a positive and proactive attitude . • Ability to work with a multi-discipline  team. • Excellent presentation and interpersonal skills. • Ability to a pply analytical techniques when gathering or using information from others. • Ability to  quickly  to reach  a high-level  understanding of assigned systems and health system operations and a solid understanding of how users interact with the technologies. Qualifications:  3–5+ years of work experience in Clinical Application/Software support required. Demonstrated leadership or project management experience required. Degree from an accredited college preferred; emphasis in healthcare, information management, or adult education is a plus. Experience in a healthcare environment preferred. Familiarity with electronic health record (EHR) or Practice Management (PM), Revenue Cycle Management (RCM) systems required. Hours:  Monday-Friday 8-5 Remote/Office Hybrid 2 days a week in the office