Job Opportunities API

Salary: £27,500 - £32,500 pa depending on experience Role type: Permanent Location: London, hybrid. The candidate will be required to be in the office on Wednesdays across both shift patterns (more days will be required on an ad-hoc basis) Reporting to: Operations Team Lead Working hours: Rotating shift patterns, three weeks / one week: Rotating shift pattern Monday to Friday, 9:00 am to 5:30 pm Monday to Friday, 10:30 am – 7:00 pm Bank holidays: the team is open on bank holidays, so you will work them as normal. The exception is Christmas Day and Boxing Day, when the office closes. You get a day in lieu for every bank holiday you work About Hometree Join Hometree Group and be at the forefront of transforming the residential energy landscape. Founded in 2015, Hometree began its journey in the home cover market. Today, we are spearheading the shift towards a future where home energy systems are decentralised, digitised, and reliant on renewable sources such as heat pumps, solar panels, batteries, EV chargers, and smart controls. This innovative approach is not just about sustainability; it's about empowering homeowners to manage their energy more efficiently and cost-effectively, thereby setting new standards in energy consumption. We operate across three dynamic divisions: Financial Services: Here, you'll contribute to offering flexible financing options that make it feasible for homeowners to embrace renewable energy technologies and make essential upgrades. Energy Services: Be part of our extensive network of local installation businesses that equip homeowners with the cutting-edge, sustainable energy solutions necessary for reaching net-zero emissions. Home Services: Help maintain the comfort and functionality of homes with comprehensive coverage plans that protect the essential hardware in the home. At Hometree Group, we are committed to guiding UK homeowners on their journey towards more sustainable energy solutions, and we need passionate individuals to support them at every step. Join us during this exciting time, and play a pivotal role in a business that supports sustainable homeownership in alignment with their readiness and needs. Key Achievements 🏆 £85m+ Capital Raised - We’ve raised over £85m to-date from leading global investors including Legal & General Capital and specialist energy VCs 🏆 5 Acquisitions - We've expanded our operations by acquiring four key companies across financing (Hometree Finance - formerly Bewarm), home cover (Your Repair) and energy services (Geowarmth, The Little Green Energy Company and IMS). 🏆 100k Homes Covered - We cover over one hundred thousand homes across the UK 🏆 250+ Employees - We have over 250 passionate employees transforming the industry across the Group, one home at a time The Role Hometree Finance is transforming the UK residential market by offering affordable financing for sustainable upgrades, such as solar energy systems. In this role, you’ll join a dynamic team and support customers during a period of rapid growth. This fast-paced, multi-faceted position offers a unique opportunity to grow within a company dedicated to accelerating the transition to net-zero homes. You’ll enhance the customer journey by managing interactions across multiple channels, delivering exceptional service, and validating documentation to ensure high-quality installations. Additionally, you’ll foster strong relationships with installers, stakeholders, and tech teams to support product offerings, drive process automation, and enable scalability. Responsibilities: Ensure Seamless Customer Experiences: Deliver a smooth, end-to-end operational journey for our customers, enhancing their experience from start to finish. Manage Customer Interactions: Handle customer inquiries through phone, email, and chat, prioritising exceptional service across all channels Validate Documentation: Review and co