Job Opportunities API

Client Success Manager, eCommerce Location: US or Canada (Remote) Travel: 25% Level: Individual Contributor (No People Management) We are seeking a Client Success Manager at ProductWind who is passionate about driving measurable client outcomes in the eCommerce space. In this role, you will own the client relationship post-sale, guiding customers through onboarding, adoption, and long-term growth. You are equally responsible for the commercial health of your portfolio including renewals, upsells, and expansion. When a client is ready to grow, you will own that conversation. When a client is at risk, you will own the recovery. You are responsible for the full account lifecycle. You will act as a trusted advisor, helping brands and agencies succeed on marketplaces such as Amazon, Walmart, and Target, while leveraging ProductWind’s platform to optimize creator campaigns that drive eCommerce goals. This is a full-time, permanent position that can be done remotely from anywhere in the US or Canada. What You'll Do Own the client relationship • Serve as the primary point of contact for a portfolio of SMB, mid-market, enterprise, and agency customers. • Lead onboarding, ensuring a smooth transition from Sales to Client Success and a fast time-to-value. • Train clients on ProductWind's platform and workflow best practices. • Build trusted advisor relationships with key stakeholders, influencing strategic decisions across the account. Drive adoption and results • Guide campaign strategy in partnership with internal execution teams to ensure alignment with client goals and optimal platform performance. • Proactively analyze account health and campaign performance to identify optimization opportunities. • Provide strategic recommendations that empower clients to become platform champions and product experts. • Encourage testing of all available solutions to maximize value and drive credit consumption toward burn-down goals. • Translate performance data into clear, actionable insights for clients. Own renewals and grow accounts • Own the full renewal cycle for your portfolio, including forecasting, negotiation, and on-time close. • Proactively identify upsell, cross-sell, and expansion opportunities and lead them through to close. • Build and present growth proposals tied to client business goals and measurable ROI. • Track Gross Revenue Retention (GRR) and expansion pipeline as core metrics alongside campaign performance. • Proactively address engagement risks, maintain account health, and own the recovery plan when accounts are at risk. Collaborate for impact • Partner with Operations, Sales, and Product to share customer insights and influence product innovation. • Act as the voice of the customer internally, advocating for features and improvements that enhance client outcomes. Position Requirements • 3+ years in client success, account management, or eCommerce campaign management. • Proven track record owning a book of business against a commercial target such as a renewals quota, GRR goal, or expansion ARR. • Comfort with commercial conversations including discovery, business case development, pricing, and contract negotiation. • Hands-on experience with Amazon and other marketplaces (Target and Walmart preferred). • Familiarity with eCommerce advertising strategies (Paid Search, SEO, Retail Media) and marketplace ecosystems, with prior hands-on campaign execution experience a strong plus. • Proven ability to manage multiple accounts in a fast-paced, high-growth SaaS environment. • Strong communication, problem-solving, and project management skills. • Ability to analyze performance data, conduct account audits, and present actionable recommendations. • Self-starter who thrives in ambiguity and adapts quickly to change. • Able to travel approximately 25% and based in a location with reliable travel access to major hubs. ProductWind Val