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Client Services Technician - Onboarding and Oversight Team

Amwins Global Risks
CompanyAmwins Global Risks
CategoryCustomer Support
LocationCheltenham
RemoteOn-site (inferred)
EmploymentNot stated
LevelNot stated
SalaryNot stated by the employer
Posted29 Jul 2026
Last verified9 Aug 2026
SourceEmployer ATS (greenhouse)
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Description
Amwins Global Risks    At Amwins Global Risks, we succeed together.  We’re  not ‘just another London broker’ placing risks and signing contracts.  We’re  forging relationships that are built to last. With over  700  employees   around the world and a global footprint across more than 150 countries,  we’ve  cemented our place as a top 10 contributor to Lloyd’s.   Insurance is a relationship-based business, and achieving success means hiring the best talent in the industry. When you join us, we will encourage and support your professional and personal development as we invest in you and your learning to help you succeed and grow.   We believe in a flat organisational structure that prizes  expertise  and relationships equally.  We’ve  built a workplace where talent, collaboration and inclusivity are valued, and our commitment to diversity, equity and inclusion helps cultivate an open, welcoming workplace where everyone who works with us can be themselves.     We are currently building a talent pool of experienced Technicians for future opportunities. While we do not have a live vacancy at this time, we welcome expressions of interest from qualified candidates with proven client services experience for example in claims or premium. As a Technician in our Onboarding and Oversight Team, you will be an integral part of our high-performing team based out of our Cheltenham office. Your role will involve providing efficient, effective and expert administrative support to the Technical Team and Broking Divisions, in line with compliance, FCA and internal audit guidelines. You will have previous experience and be able to carry out activity with moderate guidance as opposed to direct and close supervision. Responsibilities Manage onboarding, due diligence and oversight activities in line with internal procedures, regulatory requirements and service standards. Review and validate client, broker and cover holder documentation to support onboarding and ongoing monitoring processes. Maintain accurate records and management information across relevant systems, ensuring data quality and compliance. Liaise with internal stakeholders and external parties to obtain, review and verify required information. Monitor outstanding actions and documentation, ensuring queries are resolved and escalated appropriately. Support the delivery of regulatory and governance requirements, contributing to a robust control environment. Identify process improvements and support the continued evolution of team responsibilities and operating procedures. Knowledge/Skills/Qualifications Insurance market experience, ideally within onboarding, operations, compliance, delegated authority or underwriting support environments. Technical knowledge of KYC, AML, TOBAs and regulatory requirements would be beneficial but is not essential and can be developed within the role. Strong attention to detail with the ability to review, analyse and validate large volumes of information accurately. Analytical mindset with the ability to identify issue